easyJet's refund policy doesn't scan well for passengers
So then. You book a flight online with easyJet.com, through their online booking system. Once your online booking is confirmed, their online system sends a confirmation email. Any additional passenger details must be submitted online and, should you want to, you can go online and log into the site at any time to view your flight itinerary.
Easy, straightforward, exactly what you'd expect. And every step of it occurs online.
Until, that is, you request a refund for a cancelled flight, as thousands of passengers are now having to do because of the Eyjafjallajoekull volcano in Iceland. Avid Bitterwallet reader Stuart reports the process is nothing short of a pain in the arse:
The Easyjet refund process for cancelled flight tickets bought online requires "a scanned copy of your flight confirmation e-mail". Excuse me? I booked it online, it's in their system online, they emailed me confirmation online, but I have to Print This Email Out and scan it back in?
Shouldn't this sort of thing be possible by logging into the website and clicking a box? Or better still, automatically?
Seems easyJet are continuing the proud retail tradition of making refunds as excruciating as possible in the hope you'll give up and go away. Anyone else care to share their tales of extracting refunds from the airlines during the current crisis?
UPDATE - easyJet have been in touch with the following comment:
We are doing everything we can to help our passengers in this unprecedented situation; however the situation you’re talking about is because of data protection.
We've asked easyJet to clarify in what way this is data protection matter, and we'll update you as soon as we know.