Easyjet STILL flouting EU travel insurance rules

29 June 2009

A while ago, we had a bit of a rant about Easyjet and their annoying habit of automatically including travel insurance as part of your flight package, leaving you opt out if you didn’t want it.

Now Which? Holiday have reiterated that this practice contravenes stern EU regulations introduced last November which states that they cannot automatically add extras such as insurance at the time of booking.

The Which? investigation also revealed that Jet 2, Monarch and Air Berlin opt customers in to their insurance products by default while Ryanair are as clean as a whistle on this one, which suggests that they’re probably not trying hard enough.

Additionally, Which? found that insurance policy restrictions and exclusions were not made clear unless purchasers were prepared to scour the small print with a fine-toothed magnifying glass. They concluded that only Easyjet met all of the good service criteria stipulated in their investigation.

An Easyjet spokesman has said that the gaudily-coloured airline would change its website to conform with the opt-in guidelines over the next few months. Why a few months? Why not do it this week? How hard can it REALLY be?

Lorna Cowan, Which? Holiday editor, said: "With airlines still opting people into insurance, consumers could unwittingly buy a product which is of no use to them, and at up to £10 per person this can add up.

"Buying insurance at the same time as your flights may seem like an easy and convenient option. But if you've already got an insurance policy, or it doesn't provide the right amount of cover for you, it's as useless as no cover at all."

We say, “Hey, budget airlines – stop constantly trying to fleece a few extra quid out of your customers by sneakily trying to get them to buy shabby, sub-standard insurance cover. You horrible, cynical gang of suit-wearing muggers.”

TOPICS:   Travel   Insurance


  • shadow
    amen now kill ryanair :)
  • pauski
    I love Ryaniar - does exactly what I want to do. Mind you, with all the confusion over recent weeks - Last Thursday (from Bilbao on easyjet), I shat in the sick bag (not the first time, some readers may recall). This time wiped my arse on the empty seats! I must say you would'nt be able to that on Ryanair - bless them.
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