EasyJet include surcharges in headline prices, whatever that means

13 January 2012

Bitterwallet - easyJetEasyJet have changed its pricing system to include administrative charges in its headline prices after regulators shouted at them repeatedly. The airline are the first company to include these fees up front, following the government's response to a super complaint in December 2011.

Richard Lloyd, Which! executive director, said: 'While the law will come into force at the end of 2012, we want companies to be upfront and fair over card charges today.'

Basically, this is the first step in what is hoped to be a move that sees all companies including all mandatory fees in the headline price.

And the government have announced that, by the end of 2012, they'll bring forward legislation from the Consumer Rights Directive, which will cap the level of payment surcharges. So, in the case of EasyJet, they've replaced their booking fee with an administration fee of £9, which, it says, covers the cost of Air Passenger Duty, the European Emissions Trading Scheme and a European Union Compensation Levy.

Essentially, instead of being tucked away, this admin fee will be included in all advertising, and displayed as part of a full and final flight price at the first stage of the booking process. That makes everything better doesn't it? No? Oh.....

TOPICS:   Travel   Complaints


  • Sicknote
    This means that you shouldn't get any nasty surprises at the checkout; which is nice of them.
  • Gunn
    I've seen a few includes taxes and charges but you still get the transaction fee at POS. They should just absorb this cost into the tickets for all, so it makes it easier to compare prices.
  • James
    Except it's not true. The main panel of Easyjet.com home page is currently advertising "headline" fares on domestic routes that do not include the new £9 fee.
  • PlatinumPlatypus
    They're still asking for a £4.95 surcharge to pay with a credit card, on top of the £9 admin fee. Can they really justify that?
  • PlatinumPlatypus
    And there's still the £4.95 credit card surcharge, they claim this is to cover costs. Riight.
  • PlatinumPlatypus
    Wonderful comments system we have here where a force refresh of the page doesn't bring up one's first comment when they're checking if it went through...
  • Mike
    Has anyone considered the Sky Captain's feelings in all this?
  • PlatinumPlatypus
    I'm a prick!
  • Avon B.
    If you went into a shop and they charged you 50p for your newspaper "plus 20p for selling it to you" you'd tell them to fuck off. Why's it so different here?
  • the a.
    Absolutely pants, The system shafts me again. For years I have been using a Visa Electron card an d avoiding all Easyjet charges, now thats to this change I am shafted by the do-gooders and will be forced to pay a compulsory administrative charge. Nanny state-ism makes me pay more. Bastards.
  • lumoruk
    Avon I was charged 40p to buy a 30p newspaper at my agents for using a debit card...else the minimum I would have to spend was £8!!!
  • Steve M.
    Bloody newsagents, they molest the paperboys you know.
  • Frank P.
    "they’ve replaced their booking fee with an administration fee of £9, which, it says, covers the cost of Air Passenger Duty, the European Emissions Trading Scheme and a European Union Compensation Levy" So if £9 covers all of this, how the fuck are the banks getting away with charging 4-5 times this amount to supposedly cover there administrative costs and charging someone for going over an arranged overdraft even for a matter of hours. This country is a load of old mans wanky underpants.
  • clothing
    I will immediately grasp your rss as I can not find your e-mail subscription hyperlink or newsletter service. Do you have any? Please permit me know in order that I could subscribe. Thanks.

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