easyJet accidentally cancels thousands of summer holidays
Ah, easyJet. You get it so right, so often, but then you drop clangers the size of Belgium.
Yesterday the budget airline emailed thousands of customers to inform them that their summer flights had been cancelled. A terrible shame, for sure, throwing many customers into a panic over their holiday plans. Were alternative flights available? What about the hire car? Do we still have a holiday?
Flights from May to August were cancelled - of course customers were offered a refund or the opportunity to book onto another flight, but the plans of many passengers had been screwed over good over proper, and no doubt several started making alternative plans.
Then several hours later, a second email from easyJet appeared:
"If you received an email earlier tonight that your flight was cancelled, please ignore the previous email. Your flight is NOT cancelled. We would like to sincerely apologise for the inconvenience caused by a technical error.
"We are writing to let you know that we have had to reschedule some of our flights. Unfortunately, your flight is one of those affected."
In many instances, flights had simply been shifted earlier or later in the day, but none had been cancelled. Tremendous effort, easyJet.