Delayed train compensation to turn into cash

11 June 2015

fast trainWhen your train is delayed, and you want compensation, you usually get vouchers from the company that have done you wrong. However, that's all about to change as we'll all be able to get our paws on actual cash.

We've spoken about the ways you can get your compensation for late and cancelled trains, but now, there's filthy lucre involved. It is an improvement on a system that saw passengers being given vouchers that could only be spent at stations, where tickets are more expensive than online. It was a system that didn't work.

This change in policy is set to come into play during summer.

A spokesman for the Rail Delivery Group, representing train operators and Network Rail, said: "Planned changes to the National Rail Conditions of Carriage will enable passengers to claim their compensation in cash, instead of rail vouchers. This will be a welcome move for passengers."

Executive director of Which!!! Richard Lloyd, is rather happy about it, saying: "Our latest train survey showed that people are dissatisfied with the service provided by many of the operators, and it's little wonder when three in ten people suffered a delay when they last travelled. As ticket prices continue to rocket, train operators must do more to improve levels of satisfaction and to inform people of their right to a refund as a result of delays."

Our how to guide to get compensation for late and cancelled trains

What do you think?

Your comment