Boo! Bitterwallet reader confused by BravoFly

5 October 2010

Everything's not quite as it appears over at flight booking website BravoFly, according to Bitterwallet reader Tony. He'd stumbled upon the site after searching for flights with Skyscanner.net, and quickly found the internal US flight he was looking for, which cost £80 including taxes:

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Except when Tony clicked through to select the flight, there was a price difference warning - it explained that due to heavy booking activity, the price of his ticket was higher than the previous page - £96 including taxes instead of the previously stated £80. So Tony closed down the page, and opened it again; the BravoFly page appeared to load 'live' prices once again, but still the site quoted £80 for the flight, while selecting his flight still displayed a price of £96.

The site seemed to be aware of a price difference only once a flight was selected, despite already displaying the updated prices in another area of the site. Odd, and perhaps a little misleading - by not displaying the updated price on the initial search page, a customer is more likely to navigate deeper into the site.

Not only that, but the final price wasn't quite what Tony had expected; aside from the cost of the flight and the taxes, BravoFly added an administrative charge and automatically opted Tony into something call BravoFly NoProblem - a support and insurance package:

Picture 3

Even after deselecting the NoProblem package, Tony was expected to pay £106 for the flight that was initially promoted at £80.

We've had a look at BravoFly this lunchtime; we haven't found any examples of the NoProblem package being automatically selected, but we found other discrepancies - when booking a return flight between London and New York, the lowest price was categorically stated on two separate pages as being £347, but the lowest available to book was £390.

Have other avid Bitterwallet readers had any experiences with BravoFly? Or is there a reason we hadn't heard of them until today?

TOPICS:   Travel

14 comments

  • Willy-wonka
    "from the cost of the light and the taxes" What, you have to pay for light on planes now too....
  • glee f.
    WTF is dis real???
  • PokeHerPete
    How much are their standing seats?
  • Al
    You get a similar problem with a number of the big booking sites (I've seen it on Expedia and Orbitz). The big travel websites are set up to cache the data from the airlines - when you're dealing with millions of flight searches, you can't 'talk' to the airline system directly. Once you decide to buy a ticket the booking engine goes off and confirms the price with the airline ... if the cache is out of date, they pop up this message telling you the price has changed. It's nothing unique to BravoFly. Anyway, it's always easiest just to go and book direct with the airline and, since many places seem to add on a £10 booking fee, normally cheaper (unless you're getting a 'special' from a fare consolidator)
  • Bravofly
    Thanks Al for your impartial and accurate response to Paul Smith’s comment! We couldn’t have said it better! Just one thing to add – the advantage of using Bravofly is that Bravofly allows you to compare flights and to combine flights from different airline companies. Plus, when you book with Bravofly, you get customer service and support, something the airline companies do not always offer.
  • rob
    WARNING :::: please dont be fooled by bravoflys reply - the single bigegst problem with this site is they force you to call PREMIUM RATE NUMBERS ONLY AT £1.70 PER MINUTE . their support they talk of costs WAY MORE than other sites . isnt it funny how they simply forgot to add that bit it , a typical call to them costs £20 as they keep you on hold on purpose for 10 minutes before even dealing with your enq .
  • rob
    WARNING :::: please dont be fooled by bravoflys reply - the single bigegst problem with this site is they force you to call PREMIUM RATE NUMBERS ONLY AT £1.70 PER MINUTE. their support they talk of costs WAY MORE than other sites. isnt it funny how they simply forgot to add that bit , a typical call to them costs £20 as they keep you on hold on purpose for 10 minutes before even dealing with your enq . soMe people talk of £80 phone calls [LOOK IN GOOGLE] ! QUESTION : HOW IS THAT AN ADVANTAGE HAVING MEGA PREMIUM SUPPORT - THATS THE SCAM BE WARNED .
  • What B.
    [...] BravoFly on the pages of this mighty organ, after avid Bitterwallet reader Tony had a grumble about the initial price quoted and the final price he was expected to [...]
  • Robin
    I tried to book from Vaasa (Finland) To Stockholm (sweden) It said 80€ But the end price was astonishing 800 (!!!!!!!!) € due to the price difference :S
  • Mark
    I've had a great difficulty with this site. Not only do their prices change, but they are also unwilling to rectify mistakes. I purchase an airplane ticket through them, was charged for them, but they failed to send the order for the tickets to the airline, so I was unable to take the flight, and they refused to refund any of it, including the return flight. Also, information on flight departures and arrivals is often incorrect. I lost over $500 due to this. Bravofly is better called BOOFLY.
  • Carole
    What's with the conversion of the stated sterling price into euros at the final booking point?! The original price quoted for a return flight to Canada was £415, but when it came to final payment, this had been change to euro425 to 'accomodate' conversion rate???!!! This all looks dodgy to me.
  • Ronen B.
    Hi all, I have ordered a flight via BRAVOFLY, from Tel Aviv to Los angeles with Lufthansa. I have booked it for a certain price in US Dollars, when receiving price conformation via mail I was surprised to see the price was in Euros and had gone up by more then 330$!!! I have contacted BravoFly's terrible costumer service, which told me there is not a lot they could do, and suggested I write an e-mail. Forget the fact that every call you make to their "help desk" costs you more then 6 Euros! when I started corresponding with BravoFly via e-mail, every time a different "representative" replied to me, avoiding an actual answer to my complaint. I have all the e-mail correspondences with them showing this... Did anyone else have a similar experience with BravoFly? Do yo have any suggestions on what can be done? Thanks, Ronen
  • Sofia B.
    Dear Ronen, Thank you for taking the time to provide us with your feedback and we are sorry that you have had cause to complain about the final price paid. I can see that you have been in touch with us to confirm that you wish to cancel the booking and receive a monetary refund, which will be refunded as soon as it is processed by the airline. We would however like to investigate the increase in the price of the flight as your booking request was received in the currency sterling. We do have record of another search carried out with a different airline at a lower price, which was not completed. We will be in touch with you by email to discuss the matter further. Kind regards, Sofia
  • Chris
    I chose a ticket for £800 but when I tried to make a payment it did not go though (error), the second payment did go through but the price has changed to £817 automatically - I did not even notice... very dodgy - avoid!

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