Boo! Bitterwallet reader confused by BravoFly
Everything's not quite as it appears over at flight booking website BravoFly, according to Bitterwallet reader Tony. He'd stumbled upon the site after searching for flights with Skyscanner.net, and quickly found the internal US flight he was looking for, which cost £80 including taxes:
Except when Tony clicked through to select the flight, there was a price difference warning - it explained that due to heavy booking activity, the price of his ticket was higher than the previous page - £96 including taxes instead of the previously stated £80. So Tony closed down the page, and opened it again; the BravoFly page appeared to load 'live' prices once again, but still the site quoted £80 for the flight, while selecting his flight still displayed a price of £96.
The site seemed to be aware of a price difference only once a flight was selected, despite already displaying the updated prices in another area of the site. Odd, and perhaps a little misleading - by not displaying the updated price on the initial search page, a customer is more likely to navigate deeper into the site.
Not only that, but the final price wasn't quite what Tony had expected; aside from the cost of the flight and the taxes, BravoFly added an administrative charge and automatically opted Tony into something call BravoFly NoProblem - a support and insurance package:
Even after deselecting the NoProblem package, Tony was expected to pay £106 for the flight that was initially promoted at £80.
We've had a look at BravoFly this lunchtime; we haven't found any examples of the NoProblem package being automatically selected, but we found other discrepancies - when booking a return flight between London and New York, the lowest price was categorically stated on two separate pages as being £347, but the lowest available to book was £390.
Have other avid Bitterwallet readers had any experiences with BravoFly? Or is there a reason we hadn't heard of them until today?