Bank Holiday rail nightmare with East Coast

26 August 2014

Just as train fares were announced that they were going up, a Bank Holiday travel tale of woe occurs to remind us how infuriating our train services can be.

Yesterday,  a train was delayed by a whopping 5 hours. That's not 'delayed while everyone was at the station so they could go and have a brew or whatever', but rather, 'passengers sat on the train for 10 hours with the driver buggering off somewhere, the passengers left with no water, a lack of air in the carriage and people fainting all over the place and left stranded with nowhere to go'.

Not good. Of course, customers tried to get things sorted on Twitter because East Coast weren't feeling too responsive (initially).

2014-08-25 23.29.30

East Coast, of course, seemingly did so little that, instead of identifying and correcting a problem, they just allowed more passengers to get on the Bank Holiday Doom Train.

2014-08-25 23.30.47

After a while, someone jumped on East Coast's Twitter account and started saying sorry to everyone, but of course, the passengers had all gone a bit mental by this point and had more pressing concerns - like what where they supposed to do if they'd missed their connecting trains and were stranded.

2014-08-25 23.31.41

The only person to come out of the whole thing with any praise is Gary The Train Guard who got his own #garythetrainguard hashtag last night. A man who single-handedly tried to stop the passengers from going Lord of the Flies on each other.

Someone give Gary a raise!

gary the train guard

And the problem that held up these passengers is still here this morning. If you're travelling into London's King Cross through Peterborough and Stevenage, be warned that there's an extensive disruption to services on the East Coast main line.

Today, there'll be severe delays and cancellations .

An East Coast spokesman said: "Network Rail engineers have been working through the night to restore the overhead power lines... as a consequence, East Coast trains are expected to be severely restricted, and cancellations are likely throughout the day."

"Customers are advised to defer travel until later in the day, or alternatively, to travel tomorrow if possible. Tickets dated for travel on Monday or Tuesday will be valid for travel on Wednesday and customers are advised to try to travel as close as possible to their original booked time."

"East Coast is very sorry for the inevitable disruption this will cause to your travel plans, and is working hard with its infrastructure provider Network Rail to resume a good service."

Customers delayed by more than 30 minutes are eligible for compensation under East Coast's delay repay scheme. Click here and get your money back.

TOPICS:   Travel   How To Guides   Complaints

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