1 in 3 passengers don't get a seat on a train
Despite the fact that the cost of train fares are going up, the chances of you actually getting a seat on one is getting slimmer. In a new survey from Which!, overcrowding was one of the biggest causes of complaints, and in 5,542 journeys, 29 per cent of passengers said that they'd been forced to stand during travel. 37 per cent noticed all the seats were taken on their train.
Also getting a kicking was the value for money you don't get and service best described as 'erratic'. One customer described the trains as ‘cattle carts’ while others chided the state of repair, cleanliness and frequency of service.
However, because we're not unreasonable people in the UK, we did manage to praise staff, mainly because we know that it really isn't their fault and that their bosses and politicians are the villains in all this.
Remarkably, the London Overground was seen to be the most improved commuter company with 45 per cent saying it had got better (however, 21 per cent think it's got worse).
What do you think?