"Whaddya mean, Sky+ didn't record last night's Lost?"
For those of you who like to count the blades of grass at Old Trafford rather than watch the game itself, then HD TV is the future. Unless you've recently upgraded or bought into Sky's HD future, in which case you might be softly crying into your cushon right now.
TrustedPlaces reports that thousands of customers are suffering at the hands of faulty set-top boxes, even though they don't have hands, or even limbs. It seems a serious hardware fault on boxes produced by Pace (although they all look similar) causes the internal hard drive to slowly fail, taking with it every last episode of Law & Order on the Hallmark Channel you'd recorded on Series Link.
Sky is going above and beyond to sort the problem, a strategy in their own best interests since Sky channels are currently chock full of promos pushing customers to upgrade to HD. According to TrustedPlaces, staff have been drafted in from other divisions to help deal with Customer Services, quietly contacting customers that might be affected by the problem and offering three months free HD subscription.