Vodafone screw the screwed, just because they can
If you own a Vodafone mobile, you'd be advised to guard it like the breath in your lungs depends on it. Why? Well, the latest shitty trick they're pulling is to blame their own customers for having their phones stolen.
The Guardian has a report about a man with a stupid face called Stephen Jensen. His bill is usually around £35 a month. However, when Vodafone debited £644 from his account in September, he became suspicious. Fact is, while he was out of the country, his phone got nicked and the thief was making loads of pricey calls to Pakistan.
When the phone was finally reported as missing, they informed him that he was liable for all calls and could they please have more than £7,000, thanks. He could well have replied with: "Only if you pay your taxes you dicks." He didn't.
Of course, Vodafone sent the bailiffs out and the whole tale became increasingly more sorry with each turn. It seems that, should your phone be stolen, Vodafone are quite willing to not give a shit. More peculiar is the way they go about checking if your phone is pinched.
Instead of sending you an email (the one they send your statements to, or indeed, sending you a letter or getting in touch with an alternate number), Vodafone have had the bright idea to send texts to the stolen phone, asking whether you're making the calls abroad. It seems Vodafone have great faith in burglars confessing all to them in such an event.
So basically, Vodafone will notice that your pattern of calls has become irregular, but they're not willing to help out if the phone has indeed been stolen without you knowing.
A spokeswoman says: "At Vodafone we have 18.9 million customers, many of whom make international calls. We do alert customers when we become aware of an unusually high spending pattern but there is no automatic barring of calls. Our customers tell us that they do not want us to do this as it can cause great inconvenience. It is the customer's responsibility to tell us when their phone has been lost or stolen. Until we are informed, the customer is responsible for any charges.
"After looking at this case again from top to bottom we have decided to remove all charges incurred by the loss or theft of Mr Jenson's phone as a gesture of goodwill."
They fail to mention that this 'gesture of goodwill' only came about after 2 weeks of being chased by The Guardian. So remember kids, if your phone is stolen and you're on Vodafone, send a national newspaper after them or they'll never believe a word you say.