Virgin Atlantic staff: now probably filming you with Google Glass

11 February 2014

virgin glass The concierge staff for Virgin Atlantic’s Upper Class are promising to upgrade the passenger experience at Heathrow by donning wearable technology - notably, Google Glass and a Sony Smartwatch 2.

This six-week pilot scheme promises that the technology will allow staff to "deliver the industry’s most high tech and personalised customer service yet".

Staff will use a purpose-built dispatch app built by SITA and the Virgin Atlantic passenger service system, in a bid to make everything more efficient and give customers more information when needed, provided you find yourself in the Upper Class Wing.

Dave Bulman, director of IT, Virgin Atlantic, said: “Our wearable technology pilot with SITA makes us the first in the industry to test how Google Glass and other wearable technology can improve the customer experience. We are upholding Virgin Atlantic’s long tradition of shaking things up and putting innovation at the heart of the flying experience.”

It also seems like staff will be able to walk around filming customers with Glass too and that all that lovely information about who is flying could be used for marketing gains and whatnot. If you see one of these concierges, be sure to ask them if they're recording you at all.

What do you think?

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