Twitter say they’re still learning about keeping people safe
Sounding like it’s just come from a support group for stressed social networks, Sinead McSweeney, Twitter’s director of public policy for Europe, Middle East and Africa, said it faced ‘new challenges’ from trolls, and added:
‘We continue to learn from incidents like that. If you stop learning, you stop providing a good service to your users.’
HMMM, OK. And?
Well, Twitter hires a grand total of 150 employees to work in the user support and safety teams based in Dublin, who work all hours to assess threats, monitor possible suicide attempts and block trolls.
But as it’s an open network with 500 million tweets a day, it can’t possibly moderate every tweet. And even when trolls are blocked, they tend to come back in different guises.
So what is it going to do? Well, as Twitter is a touchy feely San Fran-based company, it’s going to EDUCATE THE TROLLS.
‘There are people who have an approach of just banning or blocking content, then there are the approaches of educating people...’ says McSweeney, ‘which is to the greatest extent, the approach and philosophy that we take.’
Aw, isn’t that nice? We’ll remember their great work next time we get harassed and called a c*** by a random stranger.