Southern Rail fine customers for standing

21 May 2015

train Southern Rail are a PR disaster at the moment. A director at the train company admitted that their trains being on time were 'few and far between', while one fella hates them so deeply, that they got a tattoo announcing as such, with some rather colourful language to boot.

And now, they're only making themselves look worse as they've fined a bunch of customers who were forced to stand-up because the train was too crowded.

Commuters heading to London found themselves on a train that was so packed that they had to stand-up in the first class section, because their wasn't room anywhere else. Did anyone make provisions or stop this from happening? Of course not. Southern Rail ticket inspectors were too busy doling out fines because customers didn't have the right ticket.

Add all this to being one of the least punctual train companies in the country, coupled with some of the highest fares, and you'll see why people think they're a laughing stock.

Peter Boyland wrote to his MPs - Crispin Blunt and Sam Gyimah - to complain about all this, saying: "The train was so packed in fact that the 'revenue officers' were unable to pass through to me to check my ticket, despite my clear proximity to them. This is a fine example of the attitude of Southern, who only seem concerned about protecting their revenue, and less about providing an acceptable level of service."

A Southern Rail spokesperson said that these fines are just dandy, and with a straight-face, said that passengers would have been fined either £20 or twice the price of a single fare – they choose the fine by going for whichever of the two amounts is greater.

"In this instance, passengers who were issued with penalty fares were sitting in first class accommodation whilst holding standard class tickets. First class accommodation is not declassified automatically if the train is busy, but Conductors can use their discretion to declassify if it is deemed necessary," the spokesperson told The Independent.

Refund and Compensation

If you think you're entitled to a refund or some compensation, have a look at our guide to getting your money back. While the train wasn't late enough to get reimbursed, the fact remains that Southern didn't provide an adequate service and it is worth trying to dispute the fines and asking for the price of your ticket back.

Let us know how you get on.

TOPICS:   Technology   Travel   Complaints

3 comments

  • Albi
    So what's the alternative? You cannot struggle onto a train, find out there is nowhere to fit and then get off? By that time the train would be 2 miles down the track. If a train is so congested all the time why have they even got a first class carriage with half the passenger space?
  • spellcheck
    '.....Their wasn't room.....' Really?
  • Martin
    'at they had to stand-up in the first class section, because their wasn’t room anywhere else.' Then don't get on the train and wait for the next one. Or if you really don't like the trains and the way they are busy then try another form of transport to commute to work.

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