Sky forces HD customers to opt back into channels they already have
Not a nanosecond goes by without Sky repeatedly fisting you in the face with the fact that the programme you're watching is dogshit, but would cause your brain to orgasm if you were watching it in HD. For those who have already made the switch and are paying Sky a small fortune every month for their HD service, disappointing news has begun arriving in their inboxes:
Currently, the HD subscription allows you to watch HD channels you don't necessarily subscribe to (Sky offers channels in subscription "bundles" which you can mix and match, or receive all), so if you pay your £10 per month HD subscription, you have access to all channels broadcast in HD. From October, you'll only have access to those channels that are part of your bundles.
According to avid Bitterwallet reader Alan, the changes precede Sky scrapping the monthly subscription, although that isn't mentioned in the email. That isn't what's causing upset for Alan and other customers in forums, however; it's that the wording states all Sky HD customers will lose these channels, regardless of the contract they signed - unless they contact Sky to keep them for the remainder of their contract. In other words, Sky are making customers opt back into channels they've already agreed a contract to receive.
We're not sure there's a case for contract cancellation, since Sky are clearly communicating to customers how to continue receiving the channels and providing plenty of notice regarding the change; Sky might therefore argue that removal of the channels is optional. We can't find the previous terms and conditions for Sky HD online; according to the generic T&Cs: "the Sky+HD box has separate terms and conditions which are supplied with the box". Helpful.
Regardless, surely the right way to do this, is automatically allow contracted customers to keep these channels, and provide the option to upgrade? If you're a Sky HD customer, have you contacted Sky about the channels you'll be losing in October?