Ofcom are investigating BT's rollover contracts
Ofcom are sniffing around BT again and telling them that they need to stop handcuffing customers into repeated minimum contracts without, y'know, actually asking them first.
These contracts, which are usually called rollover contracts, are offered by BT and award late noticing customers with an intentionto cancel with a financial penalty.
That's what Ofcom reckon anyway (so yeah, BT, if you're suing someone, sue them, not us).
Ofcom think that around 15 per cent of UK residential consumers are on rollover contracts and, in order to stop any more from being hit with a cancellation charge at the whim of BT, they're proposing to change regulations.
Of course, switching providers is difficult enough. Customers are often asked to pay the remainder of their contract if they decide they want to take their custom elsewhere.
The watchdog wants to see rules changed so that opt-out contract renewals in any form in both landline and broadband services are prohibited.