O2 apologise after millions found they couldn't use their phones

15 October 2012

Bitterwallet - O2 featuredJust like the BlackBerry outage, O2 was faced with millions of disgruntled customers after a technical problem led to around 23 million O2 phones not being able to connect to anything.

Saying sorry, O2 admitted that 10% of their customers had been unable to make or receive calls, texts or access data services.

An O2 spokesperson said: "Further to our previous update where some customers in some areas were unable to make or receive calls, send texts or use data, service has been fully restored for all remaining impacted customers. Once again we're sorry for any inconvenience this has caused."

Will there be any compensation for these poor customers? ''Our first priority was to get customers back up and in service. We'll now need to conduct a full investigation into the cause of the problem.''

Inevitably, you'll be getting diddly-squat from O2 then.

TOPICS:   Technology   Mobile

4 comments

  • Inspector G.
    There was loads of people whining that they couldn't get online...on Facebook for some reason...
  • KL
    You say 'inevitably, you'll be getting diddly-squat from O2 then', but last time they gave 10% discount on the Sept bill and a £10 voucher for use in O2 stores, thats more than a lot of providers would have done.
  • Colin
    another pile of shit article from mof no compensation, you mean like last time when they did? O2 was faced with millions of disgruntled customers after a technical problem led to around 23 million O2 phones not being able to connect to anything. 23 million, so o2 have 230 million customers? Really? What a fucking arse this guy is
  • Chewbacca
    ^ ....and breathe...

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