Nationwide locks online customers out - again
Doh! Nationwide customers must be wondering what they did wrong to open an account with Britain’s most haphazard building society – they’ve been locked out of their online banking for the SECOND time in a week.
The first glitch took place on Tuesday, causing outrage on Twitter. Then everyone was locked out again last night, with the message: 'We are making every effort to restore service as quickly as possible. We apologise for any inconvenience this will cause you.' Their mobile service crashed as well.
Behind the scenes, IT people frantically struggled to get the kettle on, while customers vented their anger on Twitter AGAIN with great wit and eloquence.
One monkey wrote: 'Online banking still not working. Been 3 days now'.
Another monkey commented: 'Banking down again? What a joke!' (Doesn’t it make you yearn for the days when people used to write proper letters of complaint to Esther Rantzen?)
Nationwide have again apologized, saying it was a different glitch to the one on Tuesday. All these technical gremlins are a bit embarrassing for the building society, which is hoping to attract customers from high street banks with their much vaunted FlexDirect accounts.
But not if their website keeps crashing like a drunk uncle into a wedding cake.