Nationwide locks online customers out - again

26 April 2013

Doh! Nationwide customers must be wondering what they did wrong to open an account with Britain’s most haphazard building society – they’ve been locked out of their online banking for the SECOND time in a week.

The first glitch took place on Tuesday, causing outrage on Twitter. Then everyone was locked out again last night, with the message: 'We are making every effort to restore service as quickly as possible. We apologise for any inconvenience this will cause you.' Their mobile service crashed as well.

Behind the scenes, IT people frantically struggled to get the kettle on, while customers vented their anger on Twitter AGAIN with great wit and eloquence.

One monkey wrote: 'Online banking still not working. Been 3 days now'.
Another monkey commented: 'Banking down again? What a joke!' (Doesn’t it make you yearn for the days when people used to write proper letters of complaint to Esther Rantzen?)

Nationwide have again apologized, saying it was a different glitch to the one on Tuesday. All these technical gremlins are a bit embarrassing for the building society, which is hoping to attract customers from high street banks with their much vaunted FlexDirect accounts.

But not if their website keeps crashing like a drunk uncle into a wedding cake.

TOPICS:   Technology   Not The Onion   Banking


  • Me
    Tried to get a nationwide mortgage/current account recently. Most incompetent IT systems I've ever dealt with. Kept losing details and forgot to apply overdraft twice. Really wish I'd paid an extra few pound a month for the mortgage - The saving just wasn't worth the hassle. This is just more evidence of how poor their system are.
  • shiftynifty
    Ah sweet...Lucy....
  • dvdj10
    Google her, you'll change your mind.
  • Old G.
    Things go wrong, live with it. This isn't a perfect world by any STREEEEEEEETCCCCCCHHHHHHHHHHHHHHHH of the imagination. So things are going to go wrong and equipment fail. If it wasn't for Twitter and Facebook most people would just go "I'll try again later" But now we get to listen to whingers doing what they do best - whinging. Do you think these companies do this deliberately just so they can be slagged off within minutes on social media sites? Get a grip for goodness sake.
  • Zeddy
    @Old Git: I tried but it is 15" around the girth.
  • SysOp
    It went down briefly and is working fine again. I don't see what the big problem is? Oh wait, this is 'bitterwallet'.
  • Wongaporkpies
    Their Slogan proud to be different. Yeah they are fucking different !
  • SB
    Better off doing an article about Greggs dropping in shares. Nationwide are one of the more ethical banks since they don't roulette your money like the high street banks do.

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