Lenovo: Superfish killers and support

20 February 2015

LenovoYou heard about Lenovo installing something that was annoying at best and intrusive at worst, with a thing called Superfish. One of our readers impishly pointed out it should've been called 'SuperPhish', arf!

Well, the company got in touch and wanted to clear some things up, so you can stop chewing your nails in worry.

They say that Superfish was "previously included on some consumer notebook products shipped in a short window between September and December to help customers potentially discover interesting products while shopping. However, user feedback was not positive, and we responded quickly and decisively."

And so, this is where we're at, according to Lenovo:

"1) Superfish has completely disabled server side interactions (since January) on all Lenovo products so that the product is no longer active. This disables Superfish for all products in market.
2) Lenovo stopped preloading the software in January.
3) We will not preload this software in the future."

So there. The company assure customers that there's no need to fret about the security of your computer.

They continue: "We have thoroughly investigated this technology and do not find any evidence to substantiate security concerns. But we know that users reacted to this issue with concern, and so we have taken direct action to stop shipping any products with this software. We will continue to review what we do and how we do it in order to ensure we put our user needs, experience and priorities first."

"To be clear, Superfish technology is purely based on contextual/image and not behavioural. It does not profile nor monitor user behaviour. It does not record user information. It does not know who the user is. Users are not tracked nor re-targeted. Every session is independent. Users are given a choice whether or not to use the product. The relationship with Superfish is not financially significant; our goal was to enhance the experience for users. We recognize that the software did not meet that goal and have acted quickly and decisively."

If you have any problems, you can uninstall it with our directions, or Lenovo themselves are offering support to users, with detailed information available at the Lenovo forum.

TOPICS:   Technology   Privacy   How To Guides

1 comment

  • alex
    They might have stopped pre loading it in January but who can tell how long a PC/Laptop has sat at a retailer? My mate bought a Lenovo last week and has just successfully removed Superfish :/

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