Google bury Yelp and TripAdvisor

25 November 2015

TripAdvisor TripAdvisor and Yelp found themselves being pushed down Google's search results, and it was an accident, honest guv. Google has that it was a bug that was responsible for this, and now, they're trying to fix it, now that people have noticed.

Executives from Yelp and TripAdvisor complained on Twitter, that when searching for things, Google's own reviews were given priority, even when the search included the name of their own companies. You can see their tweets about it, here.

"The issues cited were caused by a recent code push, which we’re working quickly to fix," a Google spokeswoman told Recode.

Of course, Google have been pushing their own reviews of locations recently, offering prizes to everyone if they do theirs on Google Maps, in a bid to grab some traffic from the likes of TripAdvisor and Yelp.

This isn't particularly good timing for Google, as they're being investigated by the European Union over accusations of showing favouritism to their own apps and services, over others. It is good timing for Yelp though, who have been arguing with authorities, that something needs to be done about Google in this respect.

Over summer, Yelp put out a document that accused Google of manipulating searches to promote themselves. They said: "The easy and widely disseminated argument that Google’s universal search always serves users and merchants is demonstrably false. Instead, in the largest category of search (local intent-­based), Google appears to be strategically deploying universal search in a way that degrades the product so as to slow and exclude challengers to its dominant search paradigm."

TOPICS:   Technology   Consumer Advice

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