Froyo fracas - who to believe, HTC or Orange?
In the... well, in the Orange corner: Orange, mobile phone service provider to the masses.
In the Blue corner: HTC, Taiwan-based manufacturer of popular and very shiny smartphones.
Google recently released a new software update for mobiles using the Android operating system, Froyo 2.2. In these instances, handset manufacturers receive the OS for testing and compatibility purposes before releasing it to service providers for distribution.
In the orange corner, Orange have been set on a mid-September release because, according to Orange themselves, HTC delayed the release of Froyo 2.2 to them:
This claim was repeated again at the end of August and again yesterday. However, both O2 and Vodafone have already attempted to roll out Froyo, albeit without much success. So why are HTC delaying in sending the update to Orange?
Meanwhile, back in the blue corner, HTC claim Orange have had the update just as long as the over providers. Avid Bitterwallet reader Pete contacted HTC for written confirmation of the cause of the delay:
"The upgrade is authorised for release for unbranded devices at the same time it is released to network providers. In this case, Vodafone and O2 have had the new software for the same amount of time as Orange have had.
"I apologise for the incorrect information they have given you. The software is in their hands, it is their responsibility to release it to their customers. If you have any further questions, please contact me again."
So perhaps Orange are being more rigorous in their testing, to avoid the problems that both O2 and Vodafone have had. That'd be commendable, but why not simply tell customers if that's the case, instead of pretending the manufacturer is at fault for the delay?