EE not happy about 'misleading' 4G claims

22 November 2012

There's been a lot of fuss over the introduction of 4G, with some dazzled by increased speed on their connection, while others thunderously annoyed that their phones no longer work properly.

And now there's a squabble about coverage, with EE hitting back at reports that their 4G coverage only covers 40% of city centre Manchester. They say it is closer to 80% and that the data collected by RootMetrics includes areas outside of ‘Manchester city’.

RootMetrics claimed that almost 60% of 'urbanised Manchester' couldn't receive a stable 4G coverage, but EE are saying that this isn't an accurate figure because areas like Stockport, Rochdale and Bury were included, and they aren't covered.

A spokesperson for EE said: "RootMetrics’ reporting that 4G is only available in 40.2 per cent of Manchester is wholly misleading. RootMetrics has measured an area they choose to name ‘urbanised Manchester’ that is considerably larger than Manchester city centre, which we have regarded as our 4G launch zone. In Manchester city itself, roughly inside the M60, we estimate our 4G coverage is currently in excess of 80 per cent and increasing on a daily basis as we turn on more sites."

"The area covered by ‘urbanised Manchester’ in the RootMetrics report includes parts of Salford, Bury, Rochdale, Oldham, Tameside, Stockport and Trafford. Of those boroughs, only parts of Salford are due to be covered by 4G at this early stage of rollout, and we have delivered this coverage. Our coverage checker on ee.co.uk is clear about this."

"All other regions in Greater Manchester are due to be covered by 4G during the rollout as part of our goal to cover 70% of the population by the end of 2013 and 90% by the end of 2014."

All this is well and good, but it is no use to anyone (particularly Orange customers) who are finding that 4G is overriding their 3G coverage and they can't get a signal at all.

TOPICS:   Technology   Mobile   Broadband

3 comments

  • Mr M.
    Id have to agree with EE on the likes of Oldham and Rochdale, but Salford and Trafford definately are Manchester City (geddit!)
  • Gwabber
    I'm not happy about EE's shit fucking customer service and delays of 1 hour+ to answer the t-mobile batphones, so I guess that's karma
  • Jammo
    I am loving 4G on my Nokia Lumia 920. Super fast at home and work, even faster than my home wireless.

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