EasyJet wanted to eject customer off flight for snarky tweet
Mark Leiser, who teaches and studies internet law at Strathclyde University, got the hump about a delayed flight from Glasgow to London, which made him miss a connection.
Of course, the first thing he did was to go on a social network and moan about it. He also complained so the rest of his feed could see it, which is incredibly irritating. He said: "Flight delayed 90min. Soldier going to miss last connection & @easyjet refusing to help pay for him to get to Portsmouth. Get right into em!"
The back story is this - he was annoyed that a member of the armed forces, also waiting in departures, would miss his connection to Portsmouth where he was due to get on a ship.
Apparently, EasyJet officials spotted his tweet and tried to turn him away from the aeroplane but it was only when Leiser said he was a law expert that staff let him onboard. He later tweeted: "A manager from EasyJet just said I couldn't board the flight because I criticised @easyJet on Twitter before boarding."
Leiser told the Independent: "She [an EasyJet employee] implied that if EasyJet wasn't able to do anything for him if he might miss his boat, then they definitely weren’t going to do anything for me. It was at that point I sent the tweet. I wasn't concerned for me, but if this guy might miss his boat, which was potentially disembarking into a war zone, because he had relied on EasyJet then I thought I'd put pressure on them to do something about it."
After his complaint, Leiser said an EasyJet manager "pulled me out the line, which was embarrassing" and that "they were not going to let me get on this flight because of the tweet I sent. The manager then came over and told the woman to check if I had any bags on board. They asked to see the tweet and said to save it and that I was not to delete it. Then he said to me: ‘You should know better than to send tweets like that and think you can still get on the flight.’
“I said to him: ‘It wasn’t a threat, it was a criticism. It’s called free speech.’ He replied: ‘What are you, some kind of lawyer?’ And I said: ‘Well, yes, I am a law lecturer actually, and showed him my ID from university. He only really let me on the flight because I flashed my law lecturing ID and I don’t like doing that."
It's difficult to know which pain-in-the-arse to side with in this instance.