Apple won't unlock the iPads of the deceased

7 March 2014

rotten apple Security on technology is a huge, huge deal; but what happens when someone dies and you inherit their gadgets?

Josh Grant's mother died, leaving him with her iPad. Of course, the tablet was secured with passwords so Grant asked Apple if they'd unlock it for him. Apple refused, despite the fact Josh had provided copies of his mother's death certificate and will. Apple, it seems, don't think these things are sufficient.

Grant said: "We obviously couldn't get written permission because mum had died. So my brother has been back and forth with Apple, they're asking for some kind of proof that he can have the iPad. We've provided the death certificate, will and solicitor's letter but it wasn't enough. They've now asked for a court order to prove that mum was the owner of the iPad and the iTunes account."

Naturally, Grant could buy a tablet all of his own, but you have to assume that, rather than wanting an iPad to dick around on, he's actually wanting access to photographs and the like.

Threads have been started on Apple's Support Communities, but it seems like the tech giants are closing them all down. However, these things are cached.

Obviously, Apple have these measures in place to look after devices that have been stolen.

Grant said: "I'm a big fan of Apple, their security measures are great but we have provided so much evidence. At 59, my mum was fairly young, I've already lost my dad and it's a bit cold of them not to treat things on a case-by-case basis."

TOPICS:   Technology


  • What
    I understand you can prove the dead relative... How do you prove its THEIR ipad? If apple did this anyone could take in a stolen ipad and a death certificate and get it unlocked right?
  • B
    I know I wouldn't want people to access and look at my private files after my death. :/
  • Keith t.
    After the issues that Apple have had with security, and having to pay back moronic customers who've let their kids run loose on Itunes, resulting in mass bills.....Can't really blame them if they've stepped up security.
  • Raggedy
    So there should be something similar to what happens to a Blackberry when you get the password wrong 10 times. It wipes it back to factory settings. You may lose the photos and videos but would you really want to know your gran subscribed to "Dildo Monthly (Digital Edition)" ?
  • Slacker
    Given the relationship iShite saddoes usually have with their overpriced white tat should it not have been buried/cremated with its owner?
  • Kevin
    Biggest problem was the media showing a picture of a little kiddie and an iPad with the story. The son is 26.

What do you think?

Connect with Facebook, Twitter, or just enter your email to sign in and comment.

Your comment