Apple won't unlock the iPads of the deceased
Josh Grant's mother died, leaving him with her iPad. Of course, the tablet was secured with passwords so Grant asked Apple if they'd unlock it for him. Apple refused, despite the fact Josh had provided copies of his mother's death certificate and will. Apple, it seems, don't think these things are sufficient.
Grant said: "We obviously couldn't get written permission because mum had died. So my brother has been back and forth with Apple, they're asking for some kind of proof that he can have the iPad. We've provided the death certificate, will and solicitor's letter but it wasn't enough. They've now asked for a court order to prove that mum was the owner of the iPad and the iTunes account."
Naturally, Grant could buy a tablet all of his own, but you have to assume that, rather than wanting an iPad to dick around on, he's actually wanting access to photographs and the like.
Threads have been started on Apple's Support Communities, but it seems like the tech giants are closing them all down. However, these things are cached.
Obviously, Apple have these measures in place to look after devices that have been stolen.
Grant said: "I'm a big fan of Apple, their security measures are great but we have provided so much evidence. At 59, my mum was fairly young, I've already lost my dad and it's a bit cold of them not to treat things on a case-by-case basis."