Angry customers keen to talk about CeX
According to its website, CeX is an online retailer that'll "buy, sell and exchange a range of technology and entertainment products including mobile phones, video games, DVDs, HD films, computers, digital electronics, vision and music CDs." According to many of its customers, including avid Bitterwallet reader Adam, CeX wouldn't know customer service if it smacked them on the arse. And that's one of the nicer things customers seem to say.
Adam's issue is with their failure to deliver goods as promised - the website states goods are dispatched within 24 hours to arrive within two to five working days. Adam has been waiting a fortnight and counting. If it was only Adam, it'd be reasonable to assume the order had gone astray; unfortunately CeX has its own Facebook group, and the discussions are overflowing with similar complaints.
The Facebook pages also flag up serious issues for consumers attempting to sell games and other products to CeX - some suggest orders worth hundreds and even thousands of pounds have disappeared after been delivered to CeX. This is one such complaint from a customer called Matt, and it doesn't appear to be an isolated incident:
My wife sold two consignments to them which were both in the same box, clearly defined which is which. The parcel was sent by DHL and received and signed for by CEX. One consignment has been processed and paid for, however some items were marked as 'scratched' even though they were brand new and sealed.
The second one CEX are still showing as waiting delivery. How can this possibly be when they have unpacked one consignment out of it. The second one was much larger worth around £150 but somehow they have lost it, or stolen it.
Other topics in the Facebook group include: The worst Online electronics service store on the web?; Small Claims County Judgement?; Orders NOT Received, all e-mails to Customer Service Ignored - and so on. One customer has posted an image to Facebook of an apparently stolen game he bought from CeX, with a local library's stamp on the front and rear of the case, as well as inside and on the manual - it seems CeX don't pay much attention to the condition of the used stock they buy:
Complaints about CeX don't appear to be a new trend either, judging by the efforts of a little Googling. And if you're a customer owed money or even a delivery, you no doubt wipe away the tears of laughter every time you read their lighthearted FAQ:
CeX Executive Board
Oooh. These are the big, scary bosses. They don't have sandwiches for lunch like the rest of us, they eat raw quail eggs and caviar. They don't drink beer, they quaff Chateau Rothschild 1996. If they went to the toilet - which they don't, 'cos they're royal - they'd use £50 notes instead of Andrex.
The wags. The advice from Bitterwallet reader Adam is to stay the hell away from CeX; if you're a past or present customer with a bone to pick, you can always message us below, or send a letter to the CEO!