Digital River's hidden charges too taxing for Bitterwallet reader
If you're a regular buyer of games or other software online, you're probably aware of Digital River - they're middle men who provide e-commerce software to retailers. They're a US company with offices around the world, from where they claim to manage more than $3 billion in global online sales annually.
Digital River also appear to have an interesting way of processing consumer orders - and we'd like to hear from other avid Bitterwallet readers who have had similar experiences to our reader Justin:
"Despite being based in the US and doing purchased-software downloads, Digital River run a European operation. This means they have to collect 15% tax on all purchases.
"You'd have thought that due to a variety of laws in Europe that would mean including that fact in the check-out charge. Instead, they conceal this charge through the entire purchase process. Only on the receipt from Pay Pal / Digital River after hitting the BUY button do you find out what you've been charged."
Here are Justin's screenshots to show us what's happening. The first is the confirmation of his order, showing the total amount that Justin will be charged:
There's no ambiguity about that total, no note to suggest the total might exclude tax. Yet the final total isn't what Justin paid:
Spot the difference? The issue isn't that tax is being charged, it's that Digital River's software doesn't appear to be displaying the charge upfront. It may be a one-off mistake by Cyberlink, the company Justin placed his order with. Regardless, to have 15% lumped on top of a bill without warning is usually the realm of pretentious restaurants with sow-faced waiting staff offering miserable service.
Have any other readers experience a similar practice, either by Cyberlink or another site using Digital River's e-commerce software?