Substitute stuff's a pain for online grocery shoppers
What’s better – spending a Saturday afternoon slowly wheeling your trolley around the local supermarket, trying to avoid the mouth-breathing zombies who have filled the place to maximum capacity, or doing it all online from the comfort of your own armchair or bed, getting it all delivered to your door at the time of your choice?
It surely has to be the latter, but while online grocery shopping is growing in popularity, not all customers are getting everything they order. What happens if you order a bag of cherries and they send you a tin of Cherry Blossom shoe polish?
In a survey of more than 2,000 online supermarket users, Which? discovered that almost half had at least one item substituted at some point. Sainsburys and Asda were the worst offenders for replacing goods, while Ocado.com fared best, with just 26% of shoppers getting alternatives to what they’d ordered.
Asda also topped the disappointment chart when it came to the sell-by dates of stuff ordered online – 47% of customers said they would have got better sell-by dates if they’d bought items in store in person.
Well maybe they should get off their fat arses, get down to the shop and do that instead of moaning on because the poor, beleaguered packer didn’t compare all the dates on all the things on the shelf before choosing the best one. Knobheads.
But seriously folks, as Which? say, if the supermarkets don’t send you what you’ve asked for, don’t be afraid to reject the replacements. Them delivery men love it when you’re stern with them.