Vodafone have nothing left to say on new data charges
Well now you know what you're dealing with. A couple of weeks ago we sent an open letter to Jakub Hrabovsky, Head of Web Relations at Vodafone, after he claimed our coverage of the company's "consistent" message concerning new data charges had been unfair. The open letter walked through the many instances of Vodafone contradicting itself, making confusing statements and explained why Vodafone's behaviour appeared anything but consistent.
Hrabovsky never replied, not officially at least, but yesterday saw fit to comment on his personal Twitter account:
Actually, there's plenty more to say, especially when many of the questions have been answered incorrectly or dodged altogether. We've already published pages of comment and statements on the matter (you can read a summary here), but throw in the fact that some customers are already claiming to have being charged for additional data usage after just one month, it's difficult to see how Vodafone can claim their actions have been anything other than a fat mess.
Here's what we're going to do next: tomorrow we'll publish a short and concise post about Vodafone's behaviour over the past month. We'll explain why they haven't treated their customers very fairly. Then we'll turn to Twitter; Vodafone use Twitter extensively for customer service, reaching out to customers who have issues or queries, and to those Twitter users who are interested in changing service providers.
On Twitter, Bitterwallet can have as much profile to individual users, as Vodafone. So from tomorrow morning, every person who contacts Vodafone via Twitter will be sent a link to the article; every user that Vodafone reaches out to of their own accord will be sent a link to the article. If you're on Twitter, we'd encourage you to do the same. We don't hope to achieve anything than mild irritation - we're exceptional at that, at the very least - and make the point that Vodafone handled this issue, and their customers, very poorly.