Top dog at npower opens the door of his kennel and invites customers inside
If there’s one energy company that punters love to hate, it’s npower – they regularly feature in our annual Worst Company In Britain polls and when we drove past their HQ the other week, there was definitely a bit of a smell.
It’s their customer service that drives its er, customers to distraction most of the time, but now npower say that they are going to sort it all out – starting off by opening up access to CEO Kevin McCullough.
They’re also said to be spending £200 million on new software that will allow them to tackle complaints about all manner of stuff ranging from bill errors to missed meter readings to whistling gas. Whistling gas? Maybe not whistling gas.
McCullough says that disgruntled customers can contact him directly at npower, PO box 121, Peterlee, SR8 9DT and that he’ll also be manning the company’s Twitter account, @npowerhq. Let’s see how long it takes him to get sick of that.
Also, you can see the scales falling from Kevin’s eyes as he realises the true horror of the operation he’s heading when he pretends to be an npower worker on Undercover Boss on Channel 4 tonight. You might want to think about whether you want to watch it if you’re an npower customer.