DSGi staff attack customers on Facebook, sleep with them on MySpace
Dozens of staff claiming to work at PC World and Currys are using Facebook to launch fierce attacks on their own customers, with some employees branding them "retards" and "twats".
British Airways, Primark and other high-profile companies have all been caught out by staff posting comments on Facebook that criticised customers and working conditions. Bitterwallet has been reading through a Facebook group called DSGi Employees, where dozens of the 3,000-strong membership discuss working for the company and dealing with the shoppers.
Topics cover internal policies and training, but criticism of customers proves consistently popular, with discussions ranging from "The sale of goods act (as amended by customers)", "why are customers often surprised when we try to sell them add-ons/essentials?" and "Chatting up customers...." to "Arsehole customers!", "Really Stupid Customers!" and Some customers are really really stupid.....". Most contributors use their real names and reveal their location and store number in another discussion called "Which branch?".
Amongst the comments:
- a continuous barrage of insults towards customers - one employee refers to a shopper as a "retard" while another suggests any customer asking for discount should "go fuck yourself you hardfisted, smallwalleted, annoying, iggnorant [sic] tightfisted fucktard."
- staff state that some customers deserve a "back hand" or a "punch"; one person asks other employees whether they should be "legally allowed to cattle prod this [sic] arseholes!!!!"
- a member of staff boasts of sexual liaisons with a customer after using details from a sale to add her as a friend on MySpace - we're reasonably sure that falls well outside the Data Protection Act
What makes this even more astonishing is that according to group members, senior management are apparently aware of the Facebook group's existence and read through the comments on a regular basis; one member of staff claims to have been disciplined for offering poor sales advice through the group to another employee: "Watch your backs," he warns, "big brother / head office is watching."
Everybody's entitled to an opinion, but airing them in a public forum for your customers to read is unbelievable behaviour: