Shady companies swerving TPS cold-calling rules...
The fact that 17.5 million people in the UK have signed up to the Telephone Preference Service suggests that cold-calling isn’t a particularly popular or effective marketing method. But it seems that for some companies, it’s as popular as ever.
In fact, for the occupants of some call centres, the rules and regs of the TPS don’t really exist and are something that is best ignored while they continue trying to make a quick buck with their dubious services.
One such company is Central Claims Group, who tell potential customers that they’ve received their contact details from the ‘Industrial Workers’ Register’, an organisation which, believe it or not, doesn’t exist.
Tune into BBC1’s Panorama this evening and you’ll be able to learn all about poor Tony Clark, who has been inundated with calls from Central Claims Group – they keep telling him that he should be suing his employer for compensation relating to his deafness. He’s self-employed though, so that would probably be a fruitless exercise.
You’ll see some nice undercover footage in the programme tonight, followed up by the obligatory apologising and blame-denial from CCC. But none of that is reason not to try and put a stop to nuisance cold calls from companies like them – you can easily register with the Telephone Preference Service here.