Services to opt out of nuisance phone-calls are failing

10 June 2013

Bitterwallet's How To... deal with call centre staff According to a study, those of you registered with the Telephone Preference Service in a bid to rid yourself of nuisance calls, are getting double the amount compared to those who haven't used it.

The survey by Which!!!!!!! found those registered with TPS receive, on average, double the number of unsolicited calls than those who haven't signed up, even though companies are legally obliged to avoid numbers on the TPS list.

As a result, over half of those polled have said they are not satisfied with the service, with 85% of people getting an unsolicited call in the last month, and 8% of these receiving 50 or more unwanted calls or more over the same period.

Richard Lloyd, executive director at Which!!!!!!!!! said: "Consumers are sick and tired of being bombarded with nuisance calls and texts. The current system is failing the public and given the scale of this problem, it's time for the Government to step in."

"We urgently need to see a new approach, new laws and new technology to tackle this scourge on people's lives. People must be put back in control of their personal data."

Meanwhile, John Mitchison, head of the TPS, said: "TPS registration stops unsolicited calls from law-abiding companies that check names against the TPS' 'do not call' list. However, it can't physically block calls from rogue companies that flout the law. We agree with Which!!! that further steps must be taken to stop nuisance calls. Government regulators need to enforce the law to punish those breaking the law, which would deter others from doing so."

Over at Ofcom, a spokesman said: "Ofcom takes firm action against companies who are in breach of the rules on abandoned and silent calls and we take this issue extremely seriously. Since last year, Ofcom has issued fines of more than £1.5m to companies that break the rules."

In the meantime, we'll just have to suck it up. That, or throw away our landline telephones.

TOPICS:   Scams

7 comments

  • shiftynifty
    It`s obvious by sticking your number on TPS your confirming that your number is live....hence more calls from that dodgy call centre in a universe near you....welcome to the call centre world
  • PlatinumPlatypus
    Think it's more likely that those signing up to TPS have given their numbers away more in the first place.
  • Faysh
    Turn the ringer off on your home phone, I never use the bloody thing anyway.
  • Sicknote
    People who get upset with cold callers really do have too much time on their hands that they feel the need to complain about it. Why not instead just say "...no thanks, you feckless Welsh uneducated twat with a peanut for a brain". Or this one, "...hello, I'm sorry I don't speak to Welsh slags who've had more pricks than a second hand dart board. My personal favourite "...well I'm very sorry but I can't talk about my [PPI] / [accident claim] / [work related industrial accident] because your mum is tossing my salad as I speak, can you call when she's finished rimming me..?" It brightens my day.
  • Marky M.
    @ Sicknote Yawn.
  • Her L.
    My approach to dealing with cold callers isn't to dissimilar to what Sicknote has suggested. I've found an overly aggressive and offensive response normally has them hanging up the call before they get into their opening "this is a courtesy call" patter. As well as potentially reducing an Indian (or Welsh) call-centre worker to tears, it gives me a lovely warm glow inside that no amount of Ready Brek can provide.
  • JonB
    "Why not instead just say..." Most cold calls I get are pre-recorded message about PPI or machine-driven silent calls so shouting at the caller is not going to help. "throw away our landline telephones" Most cold calls I get are on my mobile phone as I'm not at home during the day.

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