Nuisance calls: still a nuisance

25 July 2014

rotary-cell-phone The Telephone Preference Service is bloody useless, say Ofcom.

The TPS runs a register designed to reduce any unsolicited sales calls. Firms can be fined for ignoring the list.

According to the findings of the research, while the TPS is “highly effective” at stopping calls to consumers registered on TPS by legitimate telemarketing companies,  TPS-registered consumers still receive on average 2.5 nuisance calls per month.

It transpires that only a third of "nuisance" calls are blocked by the service, which allows individuals to opt-out of marketing calls, research has found.

However some rogue companies are flouting the rules, according to regulators. And us lot unwittingly give consent for calls by ticking a box on devious online sales forms.

The research, commissioned by Ofcom and the Information Commissioner's Office, found that registering with the TPS blocked 35% of all nuisance calls.

If you're an individual, registration on the TPS is free and takes 28 days to become effective.

It is a legal requirement that all organisations - including charities, voluntary organisations and political parties - do not make such calls to numbers registered on the TPS unless they have the individual's consent to do so.

There are plans to increase the level of fines levied on firms that make nuisance calls, and these are due in October.

Fines of up to 20% of annual turnover could be handed down to firms using information gathered by unlawful unsolicited calls and texts. That'll learn 'em.

Let's see what the swarthly named Claudio Pollack from Ofcom has to say: "We understand how frustrating it is to still receive some unsolicited sales calls despite being TPS-registered,"

"That is why we welcome tough enforcement action from the ICO against rogue companies who breach the rules."

Currently, the ICO must demonstrate "significant damage or distress" caused to individuals by nuisance calls or spam texts in order to issue monetary penalties of up to £500,000.

Christ, let's hope no mobile company has pissed off its users by spamming them willy nilly then. Oh.

TOPICS:   Scams

4 comments

  • jokester4
    "The Telephone Preference Service is bloody useless, say Ofcom." Pot. Kettle. Black. All of these regulators just sit round twiddling their thumbs and pretending to do something useful. Take for example, Ofcom's pathetic attempt at stopping price increases in mobile phone contracts - it took all of 3 seconds for the mobile providers to change their T&Cs to get round this. A huge amount of time, effort and taxpayer's money thrown down the drain. Also, the FCA's attempt to reduce and refund extortionate bank charges that utterly failed.
  • Lastest C.
    [...] Nuisance calls: still a nuisance According to the findings of the research, while the TPS is “highly effective” at stopping calls to consumers registered on TPS by legitimate telemarketing companies, TPS-registered consumers still receive on average 2.5 nuisance calls per month. It … Read more on Bitterwallet [...]
  • LD
    Not much good if the incoming calls is from some really annoying Indian callcentre is it? And BT are just as bad not stopping all these multiple incoming calls from overseas ...it's not rocket science. But of course, a nice wee earner.
  • Slacker
    They're all fucking useless. My £23 call blocking box is far less of a waste of money than all these 'regulators'.

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