Amazon urges you to 'dispose' of your hoverboards - plus Argos recall

16 December 2015

swegway Amazon are asking those of you who have a hoverboard/balance board/swegboard to throw them away. Yes, really. There's been safety concerns over these things, and Amazon pulled a load off their shelves, and National Trading Standards seized thousands saying they were unsafe and might set on fire.

In an email to customers, Amazon said that the boards should be taken to recycling centres. Thanks to so many having dodgy plugs and fuses, there's real safety concerns over the devices.

Chief ombudsman Dean Dunham said: "I would urge UK retailers to take the responsible step of removing unsafe hoverboards from sale or face the risk of the full force of the Consumer Protection Act, under which the retailer can be held liable for any injuries caused by unsafe goods."

"Retailers who continue to sell hoverboards, that they deem to be safe, should also take note of the Crown Prosecution Service's position."

"They have made clear that for safety reasons it is illegal to ride these hoverboards in public [on the road or paths] and this important information should be communicated to the consumer at the point of sale. Consumers who have already purchased a hoverboard, perhaps as a Christmas present, should contact the retailer and for their written assurance that it's safe and in particular that it has a compliant plug with a fuse."

Amazon have said that customers could contact Amazon's customer services if they don't want to keep their hoverboards. The number is 0800 496 1081.

You can ask for a refund from whichever company you bought your board from, as is your right under the Consumer Rights Act. Contact the people you got your device from and take it from there. If the company are unwilling or unresponsive, then take the matter up with Citizens Advice. Call them on 03454 04 05 06.

*update*

Argos have also got rid of a line of hoverboards, called the Nevaboard. They want to carry out extra testing to make sure they're safe.

They said in a statement: "As a responsible retailer, Argos takes customer safety extremely seriously. We have stringent processes in place to ensure that all products we sell conform to safety standards. Due to concerns raised by Trading Standards in relation to hoverboards from a range of manufacturing sources, we have decided to undertake additional testing on our Nevaboard product, which we sell exclusively in the UK."

"While we undertake these checks, we have temporarily withdrawn the Nevaboard from sale."

"Should any customer be concerned about their product, they can return it to their nearest Argos store for a full refund. We apologise to customers for any inconvenience this may cause."

TOPICS:   Recalls

1 comment

  • JonB
    According to the Beeb, Amazon have said they will automatically refund anyone who bought a dodgy board, and will allow customers to return any board they have bought if they want to. Just contact customer services.

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