Vodafone hang up on Bitterwallet reader without warning
Avid Bitterwallet reader Qasim admits to using his Vodafone mobile for some data-heavy antics in the past, but says he has done so with good reason:
"I got an 18 month contract with Vodafone starting in July. I bought this specifically for downloading and asked specifically if there were any caps at all; I was told that there were none and that by paying extra I could also download YouTube, torrents etc."
You might recall that earlier in the year Vodafone did a magnificent job of screwing existing customers out of agreed contracts by effectively abolishing any notion of Fair Play Usage. In its place, Vodafone introduced a charge of £5 per 500MB over a given limit, although that did mean customers like Qasim could still eat through data and pay their way. However, several concerns were also raised by Bitterwallet readers and in forums at the time, specifically that Vodafone staff misrepresented tariffs when selling them.
Regardless, at least Qasim could use his mobile as he wished, because Vodafone would charge him accordingly. Or so he thought:
Rather than have Qasim pay his way and see out his contract over the next year, Vodafone cancelled it - with no discussion and no warnings, just a single SMS message. After calling customers services to ask why his contract had been cancelled, Qasim was told nothing other than it was a "business decision".
Although Qasim claims he hasn't hammered his data connection since September, we can only assume he did so enough to have his account flagged - even though Vodafone could have made a pretty penny from the arrangement. Have any other readers suffered a similar curt disconnection from Vodafone recently?