Play.com provide details of customer security breach
Play emailed customers to warn them of the security breach but it was vague on the specifics. Clearly Bitterwallet wasn't the only organisation to chase Play and ask the pesky questions customers wanted answers to - exactly who had made the bungle and how much personal data, if any, had been lost. Late last night, Play emailed customers again with an update:
On Sunday the 20th of March some customers reported receiving a spam email to email addresses they only use for Play.com. We reacted immediately by informing all our customers of this potential security breach in order for them to take the necessary precautionary steps.
We believe this issue may be related to some irregular activity that was identified in December 2010 at our email service provider, Silverpop. Investigations at the time showed no evidence that any of our customer email addresses had been downloaded. We would like to assure all our customers that the only information communicated to our email service provider was email addresses. Play.com have taken all the necessary steps with Silverpop to ensure a security breach of this nature does not happen again.
We would also like to reassure our customers that all other personal information (i.e. credit cards, addresses, passwords, etc.) are kept in the very secure Play.com environment. Play.com has one of the most stringent internal standards of e-commerce security in the industry. This is audited and tested several times a year by leading internet security companies to ensure this high level of security is maintained.
It's certainly not unusual for larger companies to outsource their marketing to smaller specialist agencies, but as Bitterwallet reader Andrew pointed out yesterday, other customer databases may have been compromised during the same breach.
Also, we've met Silverpop before - they're the people behind MyVoucherCodes' irresisitable email marketing that is (or at least, was) impossible to unsubscribe from.
Expect a little more spam in your box from now on.