Scratch card withdrawn because people can't count
To qualify for a prize, you needed to scratch a window to reveal a temperature lower than the figure displayed on each card. Now, because the card was winter themed, temperatures were usually below freezing.
Alas, people aren't too great with negative numbers and Camelot received a number of complaints on the first day. To understand the problem, we need someone who was confused by the whole thing to tell you about it. And be warned, this contains one of the quotes of the year.
Tina Farrell, from Manchester, called Camelot after failing to win with a load of cards and said: "On one of my cards it said I had to find temperatures lower than -8. The numbers I uncovered were -6 and -7 so I thought I had won, and so did the woman in the shop. But when she scanned the card the machine said I hadn't."
Here comes the quote.
"I phoned Camelot and they fobbed me off with some story that -6 is higher - not lower - than -8 but I'm not having it."
She continued: "I think Camelot are giving people the wrong impression - the card doesn't say to look for a colder or warmer temperature, it says to look for a higher or lower number. Six is a lower number than 8. Imagine how many people have been misled."
A Camelot spokeswoman said: "The instructions for playing the Cool Cash scratchcard are clear - and are printed on each individual card and in the game procedures available at each retailer. However, because of the potential for player confusion we have decided to withdraw the game."