O2 announces refunds following last week's outage crisis
Remember the O2 outage last week? When it seemed as though the world was about to end because O2 customers couldn’t send some texts or check their Facebook on their phones for a couple of days? It was a grim time and no mistake.
But it’s all working again now, even if a survey has shown that a third of O2’s customers are ready to bugger off to another service provider ASAP. The same survey showed that 83% of the O2 gang wanted some form of compensation for the outage, and the object of their ire is ready to give in to this particular demand, with partial refunds, apology vouchers and suchlike.
If you were affected by the outage, read this, which we've pilfered straight from O2’s site…
We have now identified all those customers directly affected (those whose devices could not connect on our system) and we and are giving them the equivalent of three days back for the disruption as a gesture of goodwill and to say sorry.
• Pay Monthly customers will receive 10% off their July subscription which will be applied on their September bill, which is equivalent to 3 days back
• Pay & Go customers will receive 10% extra on their first top-up in September
To thank all our customers for supporting us through an unprecedented and difficult period, we are also giving everyone on O2 a £10 O2 voucher to spend in store. This will be redeemable via the O2 Priority Moments app or online at www.o2.co.uk/priority. It will be available between 1st and 30th September to download through Priority Moments and use in store, with no minimum spend. (One voucher can be used per transaction and no change given.)
We will contact all O2 consumer customers and those small businesses with fewer than 10 connections by the end of the day on Friday 27th July giving full details. This will be by text message. Other business customers will receive communications through their account managers or our channel partners in the coming days giving full details.
So there you go. If you’re one of the affected customers, is THIS enough to keep you with O2? Tell us – assuming that you’ve been able to connect to the internet and read this, that is…