NatWest site shows how upset customers are by computer crash...
NatWest are having a spot of bother with their computers at the moment – as they say on their website…
We are currently experiencing some technical issues which means that account balances have not been updated, and are still showing a balance from yesterday. Some services are also unavailable online.
We are working hard to fix this issue as soon as possible and will keep you updated on progress. We are experiencing very high call volumes as a result.
Apologies for any inconvenience caused.
If you’re wondering what their customers think about all this, the website also has a special area on the bottom of the homepage, which shows you the ‘conversations’ that they have with the NatWest in their ‘Ideas Bank’ section.
Our favourites from the past half an hour or so include…
"What a joke! i have a 9month old baby to feed and look after! This is terrible and i will be closing my account asoon as i get my money!"
"im starving could not buy my usual fruit, cereal bar or hot chocolate, lunch times gone and i havent eaten :( i feel like a bully has robbed me of my lunch money !! NATWEST really do need to issue some sort of incentive."
"made to feel like a criminal when unable to withdraw cash this morning to pay for petrol. Had to leave car at petrol station and walk 2 miles to borrow £ from a friend. Think compensation should be paid for distress/hardship to customers - fat chance"
Are you a disgruntled NatWest customer? Why not get online and tell them all about it!