Best Buy just as bad as the rest?
We’ve mentioned Best Buy’s impending entrance into the electrical retail arena with some relish – not because we want to see the current leading names fail, but rather because we want an improvement in customer service standards and value for money.
Don’t think for a moment that Best Buy will be some kind of white knight coming to the rescue of the UK consumer – like everyone else, they’ve got their critics and are regularly caught with their pants down when it comes to looking after the punters.
American blogger Michael T. Barrett has written of the shocking service his mother-in-law received when she tried to return a camera she had bought at Best Buy that had already had its seal broken and was filled with someone else’s photos (above). The store manager stonewalled her and refused to replace it, claiming the camera had clearly been dropped (???).
However, there was some serious backtrackage once Michael ferreted around in the camera some more and found some pics taken instore featuring a hairy member of Best Buy’s own ‘Geek Squad’ repair team. Hmmm. So Best Buy Store #519 in Douglasville, Georgia sells used cameras as new.
Maybe it was a one-off, a genuine error or maybe there’s a culture among Best Buy’s hierarchy to try and pull fast ones against the consumer wherever possible. All we know is that the phrase “Best Buy sucks” brings up almost 25,000 results in Google. Maybe it’s like The Who sang: “Meet the new boss, same as the old boss.” We’ll see…