Wringing wet Amazon and Royal Mail FAIL

8 November 2010

Yet another legendary packaging grumble from the pages of Bitterwallet, but this time it's nothing to do with an excess of corrugated cardboard. Avid Bitterwallet reader Robert received a delivery from Amazon last week, via Royal Mail. Sadly, even our countless number of horror stories couldn't prepare Robert for what was push through his letterbox:

"I went to collect my post to find a completely tattered parcel from Amazon, the packaging was ruined and so was the content
inside."

Bitterwallet - thanks, Amazon and Royal Mail 1
Bitterwallet thanks, Amazon and Royal Mail

"Both Royal Mail and Amazon share the blame in this, as the packaging itself ruined easily when wet. I'm also shocked at Royal mail for having the audacity to put this ruined parcel through my letterbox. I'll be contacting both Royal Mail and Amazon and update you on their response."

Not a pretty sight, although it looks like Amazon did their bit - they probably weren't expecting Royal Mail to wash their order before delivering it. What the bloody hell was the postie thinking?

26 comments

  • piggy
    Nose and earhair issues?
  • stuattravs
    what exactly did you want royal mail to do? throw it in the bin? use a parcel umbrella? perform a reverse rain-dance?
  • Nobby
    If you want another large company fail, HP have been a bit naughty, sending out a large list of email addresses of people that have used codes in a CC email. See HUKD. http://www.hotukdeals.com/deals/snapfish-photo-calender-just-pay-po/787293?page=3
  • Maude
    Those carpets are grim.
  • parpparp
    "what exactly did you want royal mail to do? throw it in the bin? use a parcel umbrella? perform a reverse rain-dance?" How about keep the fucking thing dry?
  • Rich
    How the fuck do you dodge the rain? It is the UK. I blame Amazon for yet more inapropriate packaging.
  • Matt
    Surely this is Royal Mail's fault, since the UK's weather has been a disappointment since the dawn of time- therefore you'd have expected them to perfect some sort of magic rain proof sack to store all of that absorbant mail they carry. No problem with Amazon's packaging, obviously an issue with RM.
  • AtoZ
    Ok guys listen up-if you order loads from Amazon you may want to hear this. This sort of thing is going to happen a lot more! Only your parcels will probably be dumped anywhere around your property. I work for [email protected] and we have just "won" an Amazon contract to deliver books & shit that are too big to go with RM. I usually get 90p per parcel from companies like boots,dsgi,sportsdirect,o2,cpw,p4u etc etc. Amazon/DHL have decided they will only pay us 50p to deliver amazon parcel. Out of that 50p we have to make 3 attempts in 3 days - if no ones in. I travel up to 0.5-2 miles to deliver each one, I have to pay for fuel, road tax, income tax & NI, as well as wear and tear on the car - all this before I can take a "profit" out of that 50p. Plus we don't get Holiday pay nor Sick pay. If DHL Employed me minimum wage I could earn 50p in 5.04 minutes and wouldnt have to pay for fuel or use my own car to deliver, yet to deliver one of these amazon parcels can take longer than 5mins (though DHL state this job complies with the national minimum wage) What does this mean to you guys ordering your stuff? Your parcel WILL GET DELIVERED 1ST TIME, if you aren't in and haven't got a safe dry place for you goods - and neighbours arent in - tough! make a safe place/buy one, otherwise you will get wet parcels sitting on your doorstep (unless u think we are going to get a hot/dry winter! - and crime rates are going to fall??) I simply cannot afford 2 or even 3 attempts of wasted time & petrol to deliver your goods for 50p, sorry. DHL have given us this pay cut and think we will offer the same service as the companies that pay us 90p??? Would you travel 2 miles and do that everyday for three days for 50p? Didnt FINK SO....
  • Slacker
    "Your parcel WILL GET DELIVERED 1ST TIME, if you aren’t in and haven’t got a safe dry place for you goods – and neighbours arent in – tough! make a safe place/buy one, otherwise you will get wet parcels sitting on your doorstep" It's a good job you hate your job so much, as I'm pretty sure you'll be looking for a new one before the year's out.
  • Phil
    Seems to be some confusion here. The article clearly states "I went to collect my post", but then Robert goes on to say "I’m also shocked at Royal mail for having the audacity to put this ruined parcel through my letterbox". Which is it then?
  • donttouchthehair
    "Would you travel 2 miles and do that everyday for three days for 50p?" No, that's why I have a different job! It's worth making official complaints with the Royal Mail though - we had a crap postman for a couple of years, not delivering stuff and only leaving 'sorry you were out notes' (even though I was in the office all day). But then he started losing these items too - so after a couple of complaints its been perfect service for months now. About time he did his job, lazy bastard.
  • Nobby
    @AtoZ. It's nice to know how it operates. I will still buy crap for 32p on amazon and expect a decent service though. @Phil. Maybe he comes in the backdoor (no gay arse-sex jokes please), and goes to the front door to collect his mail.
  • Nobby
    @Phil. Maybe he comes in the backdoor (no gay arse-sex jokes please), and goes to the front door to collect his mail. @AtoZ. It's nice to know how it operates. I will still buy crap for 32p on amazon and expect a decent service though.
  • nuts
    @Phil. Perhaps he just got up, and went to collect his mail in his own house...or did he piss on his parcel and throw it on his lovely pink carpet?
  • AtoZ
    @Slacker awww Shucks, thats the nicest thing anyones ever said to me! and for a fact, I would be better off unemployed! bring it on! if anyone wants to hear what other low paid couriers are doing with your parcels: checkout http://www.parcelforum.co.uk The Mirror (bless their itchy cotton socks) did an article on people like hermes/dhl/hdn using self employed couriers to avoid paying holiday pay, min wage and sickness pay here: http://blogs.mirror.co.uk/investigations/2010/07/hermes-parcelnet-bosses-get-pe.html
  • Phil
    Fair point Guys. Just me reading it oddly I spose. Still, if the Posty managed to get that through the letterbox, it would explain the state of it
  • PokeHerPete
    @AtoZ - Maybe because its your job, you cunt. I don't blame Amazon, they shouldn't have to make 100M water resistant packaging. Why the fuck did the parcel get wet? Surely they are covered up. Why is it that RM and all these delivery companies full of ungrateful monkeys who think that they are owed a living and that because they aren't on the £50k a year they think they deserve they can do a shit job. Let me tell y ou now, carrying a bag of letters is not a 'skill'.
  • AtoZ
    Your welcome to buy things for 32p and expect a decent service, I would too. I dont hate my job at all, but this Amazon contract stinks - all we want is a fair wage and this is anything but. .....haven't you heard of the phrase "pay peanuts get monkeys"?
  • Slacker
    "...and for a fact, I would be better off unemployed! bring it on!" If that is true then why aren't you? Who in their right mind would work for less than they can get on the dole? You'd also have the benefit of being able to fill up all those hours spent destroying people's parcels doing something altogether more enjoyable!
  • AtoZ
    Why am i working when I'd be better off on the dole? Dignity? Self respect? Im classed as self employed by my "employer". They said, "right we are deliveing amazon parcels now, and were only paying you 50p" that was it -no discussion, no feedback, no choice. They also lied to us and told us "most of them would fit through a letter box" out of 100 amazon parcels ive had in the last few weeks, ive been able to letterbox 2. They also told us we can get 40 amazon parcels in each sack - this is also untrue - the amazon parcels have reached 65x35x15 and they are getting bigger and bigger. I would say you couldnt even fit 20 in one sack (this is a real problem as we can only afford to run cars to deliver on this wage - and they dont have a lot of room - especially when youve got 13 kids & 4 dogs in the boot!!?). When was the last time you hired a SE plumber/electrician/prossy and told THEM how much you were going to pay for it? Which dimension does that happen? I will deliver amazon parcels, but my total priority are the parcels from boots, o2, sportsdriect, m&s, cpw etc etc who do pay me the wage I signed a contract for. Amazon can either pay the same rate as them or they can have a reduced service. so far -reduced service. You can either ignore it or make sure if your ordering goods to make available somewhere safe/dry for the courier to leave it. simplez.
  • Slacker
    I'll tell you what's 'simplez' (sic) - you leave people's parcels in the rain, they will complain about and you'll get sacked. There's plenty more where you came from, believe me.
  • AtoZ
    yeah, people like him: http://www.youtube.com/watch?v=GNW-IqfsUZ0&feature=player_embedded
  • Justin(who j.
    This is directed to AToZ. If you have that attitude about other peoples parcels and packages when thats your job, then I would have no choice but to sack your ass if I were your manager. If you're that unhappy, get a job in ASDA or Tesco, or Sainsburys, OR............go back to college in your own time, get a few more qualifications and get a good/ better paying job. Then you too, can order random shit and sometimes really important shit from Amazon and moan when it doesn't get delivered in an acceptable state. You've accepted a place in that company but aren't prepared to do ALL that is expected of you in your terms of reference. You've become predjudiced towards Amazon because they've managed to strike up a shit hot contract and unfortunately, you're on the "monkey" end. Get a job in higher management within Amazon......they're recruiting most the time. I do have to agree with a past statement though, if you quit your job, there are an abundance of chimps who will gladly use their car to ensure that person gets their parcel delivered after 1, 2, or 3 attempts or not. Now stop whinging and get back to work delivering our Amazon parcels.........................maybe we should all complain about the carrier and you'll lose the contract all together............less money full stop. Now if you don't mind, I'm off to find some quality 32p crap to order for shits and giggles, just cos ' you've pissed me off with your lazy ass work ethic. Merry Christmas
  • Mack H.
    reports we. try to make more a lot It is nice to see people
  • J E.
    If you buy something for 32p you're an idiot if you expect quality, unless it's something like one boiled sweet.. It's 32p. You get what you pay for. This is the problem with endlessly expecting to pay lower prices for stuff. Technological advances and streamlining processes can only reduce costs so far. Eventually it's going to affect the product and the service you receive. You can have a cheap product or a quality product, but in the long run you can't have both, unless you're willing to allow millions of people to live on slave wages. Wanting to be decently paid for doing your job is not having a "lazy ass work ethic". Some people here who refer to delivery people as "chimps" are obviously happy with people being paid shite pay because they obviously (but wrongly) consider themselves to be a member of a superior species. In general, the above situation will only go on so long, because the economic model being pursued by the couriers won't last. (Interestingly DHL in the UK was sold by DHL itself to HDN. I wonder why.) Sooner or later, people like AZ will give it up as not worth it and there will be fewer and fewer people who are willing to take it on.
  • myprivateproxy
    An impressive share, I just given this onto a colleague who was performing a bit analysis on this. And he the truth is bought me breakfast due to the fact I identified it for him.. smile. So let me reword that: Thnx for the treat! But yeah Thnkx for spending the time to discuss this, I feel strongly about it and really like reading extra on this topic. If probable, as you become expertise, would you mind updating your blog with a lot more details? It truly is highly helpful for me. Huge thumb up for this blog post!

What do you think?

Connect with Facebook, Twitter, or just enter your email to sign in and comment.

Your comment