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24 December 2010

Several days ago we told you about company called - a company distributing catalogues across the country that offered insanely low prices on clothing and electronics. Bitterwallet suggested readers be wary before placing an order with the online retailer - it'd be all too easy to hand over your credit card details to an unfamiliar company in the Christmas melee.

Since then, there have been numerous attempts to discredit our coverage in the comments of both Bitterwallet and HotUKDeals. Therefore, to set the record straight, here are the facts we've uncovered about isn't officially a company

We can't find any proof that Splatt is a registered company. Companies House has no records of either of the two company names given on the website - or Splatt Group. has been passing itself off as another company

Last week, HotUKDeals received emails from a person claiming to represent, threatening legal action over comments posted in the forum. In the footer of the email were two addresses; a correspondence address, in London, and a registered address, in Leeds. There was also a company registration number - 04296508. This company number was also published on's website in the Terms & Conditions:

Bitterwallet -
This is the company number for Splatt Ltd, a company based at a private address in Leeds (the one also given as's registered address) and established in 2001. This date fits with claims on Splatt's website that the company was formed in 2001 and has being involved in clothing retail ever since.

However, Splatt Ltd is a dormant company. When it was trading, Splatt Ltd was involved in interior design and illustration. This morning we talked to one of the former directors of Splatt Ltd, Richard Hamlin. He categorically stated he is in no way involved with and that he is well aware the company has been passing off his dormant company's credentials as their own.

Since Richard Hamlin became aware of this, the company number has been removed from both the website's terms and conditions (although Google has cached the page here).'s correspondence address (also the address for customer returns) doesn't exist

The company's correspondence address, as stated in emails to HotUKDeals and on their website is 34 South Molton Street, London, W1K 5RG. More importantly for consumers, this is also the address for customer returns.

We visited the address earlier this week; 34 South Molton Street is otherwise known as Mayfair Point, a business offering virtual offices and hot-desking. Staff told us that while they'd heard of, the company wasn't based in the building; they suggested we contact Westminster Consumer Action.'s customer service phone number is a circle jerk

If you ring's order line - 0844 450 0155 - you are told in no uncertain terms that the operator will only take orders; they will not assist you in any way with regards to customer service. For customer services, you are given another number - 0844 450 0255. If you call this number, you'll be told that you're listening to a recording and that no customer service support is available via telephone. didn't exist until last month

The domain name wasn't registered until 2 November 2010. Furthermore, there is no evidence to be found anywhere to suggest this company has been trading for nine years. won't reply to emails

Having received emails from individuals claiming to represent the company, HotUKDeals requested a legal address and contact to communicate with them through registered post or legal courier. There has been no response so far. The final email to HUKD on the matter was sent from [email protected] on 17 December - a domain registered just three days beforehand.

So there you have it. If you have ordered from this company - whether or not you've been charged for goods not yet received - then your card details are now in the hands of an unregistered online retailer that has passed itself off as another company, has no physical address for correspondence or customer returns, won't respond to emails and didn't exist until last month.


  • Me
    "this is also the address for customer returns".... what the hell difference does that make.... no one ordering from these con men will ever get any products, let alone chance to return a product. Great investigation though.
  • Daniel
    Nice work!
  • mein c.
    no but don't you understand i could get an iPad for £329!!!!!!!!!!!!!!!!!!!!!!
  • Bittertravller
    Props! Thanks. Now go home, it's Christmas eve.
  • Steve
    There is (was) an interesting thread on this on the MoneySavingExpert forums. It's since been removed for some reason but here's a link to the Google cache of it Hmm...
  • Me
    Can't believe MSE would delete it and risk letting their millions of members buy from this company... They need to grow a pair.
  • Steve
    It sounds like have been threatening people with legal action...
  • Nick T.
    Searing consumer action, riotous hilarity and a cross-eyed japester. Why, it's like 'That's Life' never even went away.
  • andy y.
    Top notch investigative journalism.Well done lads.
  • lumoruk
    isn't this the kettle calling the pot black? or is it the other way around. Hotukdeals isn't registered with companies house
  • Mr W.
    If you had a brain you'd be dangerous, Lumoruk. Hot UK Deals isn't a Uk company as far as I'm know. Nor is it involved in direct retail. Nor is it selling goods online or taking credit card payments. Nor is it giving out false addresses. Nor has it only seven weeks trading history. Nor has it stolen another company's identity in order to look credible. Stop being a twat and crawl back to your hole.
  • mein c.
    yes a website that provides links to deals and a sham company bilking people out of money are perfectly analogous lumoruk: occam's razor for the internet
  • Lumoruk
    Oh dear windel, so you're saying you can earn thousands, employ an office full of staff and not declare yourself a company? Bitterwallet, Dealspawn, Folk, Playpennies and their new German are all funded through their income of hotukdeals. Smack me in the face and call me Charlie!
  • Very C.
    Hey Charlie, your wish is granted. Btw, HUKD saves you money, Splatt nicks it. Hope all is now clear twat.
  • danny
    thanks so much for this - i'd filled everything in on splatt and was just about to enter my credit card details. so glad something suspicious inside told me to check google for trading history. i nearly fell for this - and i bet hundreds if not thousands of others have.
  • [email protected]
    Had a look on the website, don't see what your talking about. "Insanely low prices"? I see lots of over priced stuff only thing that is a bit cheap is the iPad which is not impossible to get for this price (import). Are you absoutely sure this is a sham company and not just a small site getting off the ground? You have given no details of failed orders or customer service problems, just the fact that it's not registered as far as you can tell and a few phone numbers give you the run around. Come back when you actually have something to report. I won't trust it myself, but still....
  • bobblehead
    Hmmm.. hasn't updated delivery information since last Monday!! So they still can't make deliveries or is nobody updating the website?? Not updating the website at the busiest trading time of year, thats reason enough to stay well clear.
  • Sebastian J.
    Don't forget Bitterwallet is a corrupt organisation according to Sebastian James from Dixons Retail.
  • rob
    good stuff
  • LumourES
    "so you’re saying you can earn thousands, employ an office full of staff and not declare yourself a company?" Yes, that is correct.
  • Website B.
    [...] As we revealed last week: we can’t find any evidence of prior trading history for Splatt (despite the website’s claims of trading since 2001); Splatt has claimed to be a registered UK company by using the credentials of a dormant company with a similar name; the company doesn’t appear to be based at the building given for both its registered address and address for customer returns. It’s also the only retail operation we’ve encountered that requires your date of birth to be given over the phone just to place an order. [...]
  • Moses B.
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  • pugs d.
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