What's the problem with MSE? We'll get back to you.
UPDATE: as has been pointed out in the comments, the Moonpig images were removed by the commenter, rather than MSE - we mistook the deletion as moderator activity. Our apologies to MSE with regards to that aspect of the story.
We don't really want to knock the Money Saving Expert forums, largely because they're an astounding force for good in terms of what they achieve for consumers. That said, we're becoming increasingly baffled by the editorial decisions of the site's moderators.
Yesterday, we received an email from avid Bitterwallet reader Rishi about a Valentine's Day 'blunder' by Moonpig.com, as described by a member of the MSE forums. We clicked through the link provided to find a very innocent post from a MSE forum member, but the images of the blunder in question had been removed by the moderators at the request of Moonpig.
From all the follow-up comments, it doesn't seem like a particularly outrageous gaffe by Moonpig.com, but the images were removed regardless. And that's a little odd, simply because if content is acceptable in context, there's no reason for it to be removed. It's an issue we bump into on a regular basis and, despite appearing to be some ramshackle attempt at a consumer website, we never acquiesce.
We only ask because it's not the first case of excessive moderation on the forums that's been brought to to our attention. For example, as part of our investigation into the scam retail website Splatt.co, we had cause to click through to Bloomin Direct. The type of complaints we'd received about both Splatt.co and Focus Clothing conning customers at Christmas, had also been directed at Bloomin Direct in previous years. MSE promised to investigate the issue, but then they've been doing so for nearly two years:
Plenty of forum members have asked since about why the thread is still blocked, and MSE has refused to comment. There may be a genuine reason for not investigating, but it hasn't been communicated to forum members.