Water company website either loves you, or hates you
The Bournemouth & West Hampshire Water website is nothing out of the ordinary; they're a water supplier to around half a million people, and their online presence is reasonably straight forward. There's an image of a gent enjoying a refreshing glass of water, there's an old lady staring at you with suspicion, as if you're a canvassing politician, and so on. It's not going to win awards, but it gets the job done.
Except avid Bitterwallet reader Richard is upset. No, he's not really, but he didn't take the company's mission statement in the manner it was intended. Depending on your tone of voice and intonation when you read it, you'll either feel Bournemouth & West Hampshire Water are compelled to provide the best service possible, or that they'll happily treat you like shit on your shoe: