Warning: BT to sneakily redefine the word 'evening'

30 January 2010


Scores of you nominated BT in our recent Worst Company In Britain 2009 competition, and the widely loathed company have just snuck out another reason for you to nominate them at the end of 2010.

From April 1st, the beginning of the period when customers can make free evening calls will move back an hour, from 6pm to 7pm in a move that is bound to enrage millions of BT customers.

According to The Guardian, the announcement will be tucked away at the bottom of a letter and email sent out to customers this week entitled “Important information about your BT service.” You know, the sort that most of us rarely bother to read. Those who don’t bother to read it will find out all about it post-April when their plumped-up bills arrive full of charges for calls made between 6pm and 7pm.

But we don’t want you to think that BT are a gang of cack-eyed time thieves because they’re not. They’ll be pushing back the free evening call period, which will now end at 7am instead of 6am. Great news for those of us who like to wake up at 6.05am and ring up a chum for a good natter.

In a weak attempt to justify the cash-grabbing move, a BT spokesman blah-di-blahed “We've looked into it and 6pm to 7pm is a busy time for calling, but it's the time when people make short, organisational calls. It's between 8pm and 9pm when they sit down to have a chat."

Oh. That’s alright then.


  • fuzzchopz
    Not a problem if you are using their unlimited service which to be fair is only a fiver a month.
  • r3tract
    @fuzzchops But is a problem if you don't, I have an extra fiver a month as i don't use the house phone whilst I'm at work :)
  • kirrana
    It is 4.99 a month + the line fee at 11.54 but to be fair it is only 2 pound more than the 2.99 + 11.54 for just evenings. If you have sky I think they have a free evening and weekends it might be worth switching assuming they dont change the clock as well
  • s_mommie
    thanks for the heads up - you looked at my spam! I got that email and they say ' At BT, we always try to make sure that our customers get value for money. So while we update you on a few changes to your current calling plan, we'd also like to point out some of the really useful features that come with your BT landline' Yeah really useful !!!!!!!!!!!!!!!!!!!!! and it goes on about a call set up fee increases from 9.3 - 9.9p a call and From 1st April 2010, the cost of UK landline calls made during the daytime will increase from 5.4 pence per minute to 5.9 pence per minute. Sneakie announcement.
  • The B.
    People still use BT? Really?
  • Jerome
    "the announcement will be tucked away at the bottom of a letter and email sent out to customers" I know the type of letter, I get them all the time from Virgin Media. It's always a huge list of things that Virgin Media does for me through the kindness of their heart, then tucked away at the bottom a pronouncement like "in order to better serve you as a customer, we have decided to piss through your letterbox once a week".
  • LD
    Scum - pure and simple. No alternatives in my area, if I want to use my very good ISP. And remember B.T. will be getting the lions share of your ISP's sub too. 21CN? "BT have set a target date of Q1 2011" Oh and don't foget the pending 50p/ month 'broadband tax' Call Charges? 5.4 to 5.9 p/m = ~10% . And with inflation just at what ?? OFCOM??? No chance ..... "A study of the global state of broadband has put the UK 25th out of 66 countries in terms of the quality and reach of its networks. The research for Cisco found that countries such as Latvia and Bulgaria were better prepared than the UK for next-generation net applications. "
  • charitynjw
    AAaaarrrgh! You mentioned THAT competition! Oh well, back to the therapist........
  • Sceptic
    @ LD Mixed messages ? Are you one of these people who refer to BT in the sense of a nationalized incumbent (duty to reach outlying areas, 21C investment) and also as a competitive service provider matching rates by infrastructureless providers? Dont see Virgin investing in fibre network outside towns and cities... but they do have cheaper rates :)
  • j
    if anyone is under a long bt contract, this is a great excuse to get out now without penalty. would recommend switching to madasafish which is cheaper and only ties you in for one month at a time.
  • All B.
    [...] BT decided to change the hours of free evening calls for their customers, it wasn’t the most popular of ideas. From April, free evening calls will [...]

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