Three don't #makeitright for legacy customers?

29 January 2016

jackson threeWe've all seen the latest Three adverts starring a cute fraggle named Jackson who seems to be attempting to make even East17 cool again, but are Three hiding scurrilous shenanigans under those big eyes and purple fluff?

Reports suggest that Three are using the excuse of closing off old tariffs to switch some of their older customers (as in length of time with Three, rather than advancing years) on to new, more expensive contracts, with some customers even complaining of paying more than double their previous cost.

Three says that those on legacy tariffs are being switched to the 'closest' existing deal- but as Techradar reports, one customer said that their £15 monthly deal (originally £25, but with an added £10 loyalty discount) had now been increased to £33 a month, although it is unclear if the £10 loyalty discount is then applied to the new cost.

Three claim that they “introduced new price plans giving customers more options in the size of their data and voice bundles, as well as limits and alerts to prevent bill shock” back in March 2014, but increasing a customer’s talk and text capacity doesn’t help if they were after unlimited tethering, for example, which is no longer unlimited on their new plans, and is instead up to a maximum of 12GB per month.

Three has confirmed the process is ongoing, and if you are one of the lucky ones affected, you'll receive a letter detailing your options going forward. Three said: "We have a lot of tariffs that we no longer sell and moving customers to one of the new plans will ensure they can enjoy the benefits of these plans." Three also confirmed, however, that all customers who have received a letter are out of contract, and can therefore vote with their feet if they so choose.

Still, many of those affected seem to be none too pleased, but are making good, ironic use of Three’s latest tagline, tweeting their grievances with the hashtag #makeitright. Lol.

3 comments

  • LD
    Got to finance the O2 deal somehow. But then again, they are using a lot of data!
  • Father J.
    Presumably varying the terms of the contract in this way means anyone who objects to being shafted by 3 can just walk away?
  • MakeItShite
    Very disappointed with 3 - I received a letter which basically was going to double my bill from £15 to £30 a month. Really poor service when I called - almost arrogant, no in fact they were arrogant. Once I come back from the States and rinse my free minutes there I'm going to leave that poor excuse for a mobile phone provider.

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