The sound of High FIVEs from Currys at Christmas
You're the customer. They're the salesperson. You've an agenda. So have they. Your agenda may be broad and unfocused, theirs is needle-sharp. Planning, strategy, execution. It's like chess, but over much quicker and requiring far less brainpower.
So what's really going on when you step inside PC World or Currys? What of this mystical FIVEs training that sales staff receive? We've covered it extensively in the past, and looked at the NLP-stylings of the language taught to staff. Now here's something new from avid Bitterwallet reader, and former Dixons Retail employee Bill.
According to Bill, it's an MP3 of the training refresher sent to him and other Currys sales staff before Christmas. Obviously good mic-technique isn't taught as part of the training. It's certainly not unusual for stores to have training programmes, but we thought you'd be interested to here how the in-store sales process works from the other side: