TalkTalk to blame for Glasgow 2014 debacle

15 May 2014

glasgow 2014 mascot Further to the story we wrote yesterday about fans getting charged for unsuccessful calls, while trying to get tickets for Glasgow 2014 Commonwealth Games, there's now been a comment on it from organisers.

A Glasgow 2014 spokesperson said:

"Glasgow 2014 can confirm that some callers to the Glasgow 2014 ticket line who received an engaged tone on the ticketing phonelines were charged in error by Talk Talk Business, a supplier of Ticketmaster."

"We apologise unreservedly for this and are working now with Ticketmaster and Talk Talk Business to ensure customers affected by this are refunded these charges as soon as possible."

A TalkTalk Business spokesperson said:

"It has come to our attention that, due to a human programming error, we did not deliver the service that had been agreed with Ticketmaster during the general ticket sale for the Commonwealth Games. This meant that some customers who called the Commonwealth Games ticket line and received the engaged tone were charged for the call costs in error."

"We would stress that this issue did not affect all callers to the ticket line and we sincerely apologise for the inconvenience this has caused. We will work with Ticketmaster to urgently compensate all customers affected by this error."

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