Starbucks showdown over bagel language bust-up
That was the scene in a in a Starbucks in Manhattan the other day when a professor of the English language decided she wasn’t going to play ball with the coffee chain and their own in-house terminology. Fortunately, the cops came along and threw her out.
Lynne Rosenthal only wanted a toasted multigrain bagel and refused to respond to the ‘barista’ when asked if she wanted butter or cheese with it – she wanted neither you see!
She told the New York Post: “I just wanted a multigrain bagel. I refused to say 'without butter or cheese’. When you go to Burger King, you don't have to list the six things you don't want. Linguistically, it's stupid, and I'm a stickler for correct English.”
It all got nasty when the barista insisted that she specify whether she wanted butter or cheese and when Lynne yelled “I want my multigrain bagel!”. The boys in blue were duly summoned and the 60-something prof was dispensed into the street.
It turns out that Starbucks and Lynne have history – in the past she has had run-ins with the baristas for using words like ‘small’ or ‘large’ instead of ‘venti’ and 'tall' - the agitator!
A barista who was present during the skirmish said: “She would not answer. It was a reasonable question” and also claimed that the professor called the staff member an “asshole.”
If you’re a Starbucks customer, what do you make of it all? Do YOU join in with their special language games or do you just mumble ‘big black coffee’ and point at the muffin you want?