Sly water suppliers dropping pressure and busting our boilers?

15 March 2010

raisin-taps How could any of us ever have a gripe with our water suppliers? They bring us fresh water to our taps for a tiny outlay, their customer service relationships are on par with that between a mother and her child and they maintain their network of pipes to such a level that there is never any waste or needless spillage.

But there are rumblings of discontent. Water watchdog Ofwat are looking into complaints that some suppliers are dropping the pressure without informing customers, action that could be leading to needless cases of boiler-knack.

While Ofwat have conceded that many suppliers inform customers when pressure is due to drop, there is no obligation on them to do say, and complaints to Ofwat about pressure levels have risen dramatically.

The water suppliers made a collective profit of over £1.1 billion between them last year, yet they are regularly heard to complain about the 150-year-old pipe network that carries their delicious, refreshing product.

Did you know that you can claim a £25 refund from your supplier if the water pressure doesn’t come up to scratch?

Test your water pressure by seeing if you can fill a gallon bucket in 30 seconds from a ground floor tap. If the pressure falls below that level for more than an hour on two occasions in a month, you’re entitled to a £25 refund.

How’s your water then, dear Bitterwallet reader? Does it flow freely or do you find yourself regularly punching the crap out of your pipes? And how long must we wait before the raisin taps (pictured) that were promised to us will arrive? They WERE promised to us weren't they?

9 comments

  • JGN
    dam live in a first floor flat, is there a different rule for me? i want £25!
  • Steve B.
    speak to the dam in your flat. Could be the problem right there.
  • Sweatome
    Our water pressure is AWFUL every weekend morning. Swines.
  • IfYouCopyMyNameYouAreGayIsGay
    I can't read Ofwat without reading OfTwat.
  • Sceptic
    Who reads the Daily Mirror in the office then ?
  • water p.
    I did your test, It filled in 29.75 seconds. I repeated it 357 times but I have run out of buckets now.
  • Pokey
    A bit of a (obviously not proof-read) generalisation that... The home-owner is responsible for the water pipes underneath their own property, so while you may have low water pressure, the problem might not be the supplier's liability. This is even more complicated if your connection is shared with other properties as then their is a collective responsibility. It's not as simple as just blaming the water provider if you have low water pressure, until the problem has been properly investigated.
  • flipbookmark.com
    Sly water suppliers dropping pressure and busting our boilers? | BitterWallet... How could any of us ever have a gripe with our water suppliers? They bring us fresh water to our taps for a tiny outlay, their customer service relationships...
  • Boiler S.
    A lack of water pressure can cause a boiler to be less efficient and most of the time if there isn't enough pressure in a combination boiler; it can be fixed with a simple top up of water. Of course if you are unsure it's always best to get an expert out.

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