Sky billing policy invented by Johnny Ball - "Think of a number"
I'm rarely a fan of putting all my eggs in one basket. I'm not even a fan of eggs, to be honest. But a couple of months ago Sky offered to beat BT's line rental offer, give me free broadband, increase my virility etc, so I clumped together my satellite subscription, line rental and broadband into one affordable monthly sum.
I've never had a problem with Sky Broadband and I've never cared much for BT, so I checked the small print and signed up online. Go me. What I should have done is checked Sky had a GCSE in Maths, because my first had clearly been added up in the dark, while pissed on Lambrini:
The bill doesn't make a lick of sense; it actually adds up to £40.29, so it's out by £11.63. After quarter of an hour of talking Sky Customer Services through the fundamentals of mathematics, it emerged there was a "billing display error" that had affected "thousands of customers". The bill was seemingly correct, but it was failing to display a £10 charge that's part of the bill. That didn't make sense either - the bill wasn't out by £10, nor did it stack up if you included VAT. After more questioning, I was told the error would be fixed soon and the bill would be displayed properly.
If it's affecting thousands of other people, you might want to check yours - if you call Sky, let us know what excuse you're given and when it's likely to be fixed.